How to Cancel Wix
Need to cancel your Wix Premium subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed directly through Wix's website or through a mobile app, we'll show you exactly how to cancel.
Important: After canceling, your website will be taken offline after your subscription expires unless you downgrade to the free plan. Your content may be available for reactivation within a grace period, but make sure to export or backup your content before canceling if needed.
Note: After canceling, you'll retain access to your Wix site until the end of your current billing period.
Step 1: Sign in to Your Wix Account
Go to www.wix.com and sign in with your Wix account credentials.
Step 2: Access Account Settings
Click on your profile icon in the top right corner, then select "Account Settings" or navigate to the account dashboard. Alternatively, you can directly visit www.wix.com/my-account/site-selector.
Step 3: Navigate to Billing & Subscriptions
In the Account Settings or dashboard, look for "Billing", "Subscriptions", or "Premium Plans" section. You'll see your current subscription details, plan type, and next billing date.
Step 4: Select Your Site
If you have multiple sites, select the site you want to cancel the premium plan for. Each site may have its own subscription.
Step 5: Manage Premium Plan
Click on "Manage Premium Plan", "Subscription", or your current plan name. You'll see details about your current plan, billing cycle, and available actions.
Step 6: Cancel Premium Plan
Look for "Cancel Premium", "Cancel Plan", or "Cancel Subscription" button. Click it. Wix will show you:
- When your access will end
- What happens to your website
- Options to downgrade to free plan instead
- Information about content and domain
Review this information carefully.
Step 7: Choose Cancellation Option
Wix may offer you options:
- Cancel Premium - Your site will be taken offline after subscription ends
- Downgrade to Free - Keep your site online with free plan limitations
Select your preferred option and proceed.
Step 8: Confirm Cancellation
If canceling, click "Cancel Premium", "Yes, Cancel", or "Confirm Cancellation" to finalize. You may be asked to provide feedback about why you're canceling (optional). You'll receive a confirmation email shortly after.
Troubleshooting
- Make sure you're signed in to the correct Wix account
- Try accessing the billing page directly from your account settings
- Look for "Billing", "Subscriptions", or "Premium Plans" section
- If you have multiple sites, make sure you're managing the correct site's subscription
- Clear your browser cache and cookies, then try again
If you subscribed through Apple App Store or Google Play, you'll need to cancel through that platform's subscription management system, not through Wix's website.
Before canceling, you can export your site content:
- Use Wix's export feature if available (check Wix Help Center for current export options)
- Take screenshots or copy important content manually
- Download any files or media you've uploaded
If you purchased your domain through Wix:
- Your domain will be available for transfer or renewal separately
- Contact Wix support if you need to transfer your domain before cancellation
- If you don't transfer it, the domain may expire after your subscription ends
If you connected an external domain:
- Your domain remains with your domain provider
- You'll need to update DNS settings after cancellation if needed
If you want to keep your site online but remove premium features:
- Choose "Downgrade to Free" instead of canceling
- Your site will remain online with free plan limitations
- You can upgrade again anytime
Wix doesn't offer a pause option. However, you can:
- Cancel and reactivate anytime within the grace period
- Downgrade to free plan to keep your site online
- Your content may be available for reactivation after cancellation
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you canceled through the correct platform (web, iOS, or Android)
- If you have multiple subscriptions, make sure you canceled the correct one
- Contact Wix Support if charges continue after the cancellation date
Your website will be taken offline after your subscription expires (unless you downgrade to free). Content may be available for reactivation within a grace period (typically 30 days), but this is not guaranteed. It's recommended to export your content before canceling if you want to keep it.
Additional Information
- Reactivation: You can reactivate your Wix subscription anytime within the grace period by visiting www.wix.com or through Account Settings
- Free Plan: You can downgrade to free plan instead of canceling to keep your site online
- Content Export: Export your site content before canceling to ensure you have a backup
- Domain Management: If you have a domain through Wix, contact support to transfer it before cancellation
- Grace Period: Content may be available for reactivation within a limited grace period after cancellation
- Multiple Sites: If you have multiple sites, make sure you're canceling the correct subscription
Conclusion
You've successfully canceled your Wix Premium subscription! You'll continue to have access until the end of your current billing period. After that, your website will be taken offline (unless you downgraded to free).
Make sure to export your content before your subscription expires if you want to keep it. You can reactivate your subscription anytime within the grace period, or downgrade to free to keep your site online. If you need help, Wix Support is available through the Help Center.
