How to Cancel Typeform
Need to cancel your Typeform subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed directly through Typeform's website, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to Typeform premium features until the end of your current billing period. Your account will be downgraded to the Free plan after your subscription expires, but your forms and response data will be preserved.
Step 1: Sign in to Your Typeform Account
Go to admin.typeform.com or www.typeform.com and sign in with your Typeform account credentials.
Step 2: Access Account Settings
Click on your profile icon in the top right corner, then select "Account" or "Account Settings" from the dropdown menu. Alternatively, you can directly visit admin.typeform.com/account.
Step 3: Navigate to Billing & Subscription
In the Account Settings page, look for "Billing", "Subscription", or "Plan" section. You'll see your current plan details, billing cycle, and next billing date.
Step 4: View Your Current Plan
Review your current subscription information, including:
- Your current plan tier (Basic, Plus, Business, etc.)
- Billing cycle (monthly or annual)
- Next billing date
- Features included in your plan
Step 5: Cancel Subscription
Look for "Cancel Subscription", "Cancel Plan", or "Change Plan" button. Click it. Typeform will show you:
- When your access will end
- What happens to your account and data
- Options to downgrade instead of canceling
- Information about forms and data preservation
Review this information carefully.
Step 6: Choose Cancellation Option
Typeform may offer you options:
- Cancel Subscription - Cancel your premium plan completely
- Downgrade to Free - Keep using Typeform with free plan limitations
Select your preferred option.
Step 7: Provide Feedback (Optional)
Typeform may ask you to provide feedback about why you're canceling. This is optional but can help improve their service.
Step 8: Confirm Cancellation
Click "Cancel Subscription", "Confirm Cancellation", or "Yes, Cancel" to finalize. Review the confirmation message carefully. You'll receive a confirmation email shortly after.
Troubleshooting
- Make sure you're signed in to the correct Typeform account
- Try accessing the account settings directly: admin.typeform.com/account
- Look for "Billing", "Subscription", or "Plan" in Account Settings
- If you're on the Free plan, you don't need to cancel
- Clear your browser cache and cookies, then try again
If you have an annual subscription:
- Check if there are early cancellation fees before canceling
- Review refund policies for annual plans
- Some annual plans may offer prorated refunds
- Contact Typeform support if you have questions about annual plan cancellation
If you want to keep using Typeform with fewer features:
- Choose "Downgrade to Free" or select a lower-tier plan
- Review what features are included in the free plan
- You can always upgrade again later if needed
Your forms and response data will be preserved after cancellation:
- All your forms remain in your account
- Response data is maintained
- You can access your forms in the Free plan
- Some features and response limits apply to the free plan
Your response data will be preserved:
- All historical responses are kept
- You can view and export responses in the Free plan
- Response limits may apply based on free plan restrictions
- Export important data before canceling if needed
Typeform doesn't offer a pause option. However, you can:
- Cancel and reactivate anytime
- Downgrade to Free plan to reduce costs while keeping your account
- Your forms and data will be preserved
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you completed the cancellation process
- If you have an annual plan, check if partial period charges apply
- Contact Typeform Support if charges continue after the cancellation date
Yes, you can export your form data:
- Export form responses in various formats (Excel, CSV, PDF, etc.)
- Download form analytics and reports
- Export individual form results or all responses
- Your data is also preserved after cancellation, but exporting ensures you have backups
To export your form responses:
- Open the form you want to export
- Click on "Results" or "View Responses"
- Look for "Export" or "Download" button
- Choose your preferred format (Excel, CSV, PDF, etc.)
- Download and save the file to your computer
Additional Information
- Reactivation: You can reactivate your Typeform subscription anytime by visiting admin.typeform.com or through Account Settings
- Free Plan: Your account will be downgraded to Free plan after cancellation
- Data Preservation: Your forms and response data will be preserved after cancellation
- Export Data: Export your form responses before canceling to ensure you have backups
- Response Limits: Free plan has response limits - review free plan restrictions
- Forms: All your forms remain accessible in the Free plan
Conclusion
You've successfully canceled your Typeform subscription! You'll continue to have access to premium features until the end of your current billing period. After that, your account will be downgraded to the Free plan, and you'll lose access to premium features.
Your forms and response data will be preserved, so you can continue accessing them in the Free plan. Make sure to export your important form responses before canceling if you want to keep backups. You can reactivate your subscription anytime if you change your mind. If you need help, Typeform Support is available through the Help Center.
