How to Cancel Hootsuite
Need to cancel your Hootsuite subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed directly through Hootsuite's website or through a mobile app, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to Hootsuite premium features until the end of your current billing period. Your account will be downgraded to the Free plan after your subscription expires, but your scheduled posts and historical data will be preserved for a limited time.
Step 1: Sign In to Your Account
Go to hootsuite.com and sign in with your Hootsuite account credentials.
Step 2: Access Plan and Billing
Go to Account, and then select "Plan and billing". This will take you to the billing and subscription management page.
Account menu with Plan and billing option
Step 3: Update Billing Information
Select the "Billing Info" tab, and then select "Update billing information". This will open the billing management interface where you can view and manage your subscription details.
Step 4: Expand Subscription Management
Expand the "Manage my subscription" section. This will reveal the subscription management options, including the ability to cancel your subscription.
Manage my subscription section expanded
Step 5: Cancel Subscription
Select "Cancel upcoming subscription". Hootsuite will display information about when your access will end, what happens to your account and data, and any options available. Review this information carefully, then follow the on-screen instructions to confirm your cancellation. You'll receive a confirmation email once the cancellation is complete.
Cancel subscription option and confirmation
Troubleshooting
- Make sure you're signed in to the correct Hootsuite account
- Go to Account, and then select "Plan and billing"
- Select the "Billing Info" tab, and then select "Update billing information"
- Expand the "Manage my subscription" section
- Look for "Cancel upcoming subscription" in the expanded section
- If you're on the Free plan, you don't need to cancel
- Clear your browser cache and cookies, then try again
If you subscribed through Apple App Store or Google Play, you'll need to cancel through that platform's subscription management system, not through Hootsuite's website.
If you have an annual subscription:
- Check if there are early cancellation fees before canceling
- Review refund policies for annual plans
- Some annual plans may offer prorated refunds
- Contact Hootsuite support if you have questions about annual plan cancellation
If you want to keep using Hootsuite with fewer features:
- Choose "Downgrade to Free" or select a lower-tier plan
- Review what features are included in the free plan
- You can always upgrade again later if needed
Your scheduled posts may be preserved for a limited time after cancellation:
- Posts scheduled before cancellation may still be published
- Review and manage your scheduled posts before canceling
- Some scheduled posts may not publish after subscription ends
- Export your content calendar if needed
Your analytics and historical data may be preserved for a limited time:
- Some data may be accessible in Free plan
- Export important analytics reports before canceling
- Historical data access may be limited after subscription ends
- Contact support to understand data retention policies
Hootsuite doesn't offer a pause option. However, you can:
- Cancel and reactivate anytime
- Downgrade to Free plan to reduce costs while keeping your account
- Export your data before canceling to preserve it
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you expanded the "Manage my subscription" section and selected "Cancel upcoming subscription"
- Confirm that you completed the cancellation process and received confirmation
- If you have an annual plan, check if partial period charges apply
- Contact Hootsuite Support if charges continue after the cancellation date
Yes, you can export your data:
- Export analytics reports and data
- Download your content calendar and scheduled posts
- Export team member information and settings
- Save social media account connections (you'll need to reconnect after reactivation)
- Your data may also be preserved during the grace period after cancellation
Additional Information
- Reactivation: You can reactivate your Hootsuite subscription anytime by visiting hootsuite.com or through Account Settings
- Free Plan: Your account will be downgraded to Free plan after cancellation
- Data Preservation: Scheduled posts and historical data may be preserved for a limited time after cancellation
- Annual Plans: Check for early cancellation fees or refund policies for annual subscriptions
- Export Data: Export your analytics and content calendar before canceling to ensure you have backups
- Social Accounts: You may need to reconnect social media accounts after reactivation
Conclusion
You've successfully canceled your Hootsuite subscription! You'll continue to have access to premium features until the end of your current billing period. After that, your account will be downgraded to the Free plan, and you'll lose access to premium features.
Your scheduled posts and historical data may be preserved for a limited time, so you can reactivate anytime if you change your mind. Make sure to export your analytics and content calendar before canceling if you want to keep them. If you need help, Hootsuite Support is available through the Help Center.
