How to Cancel HubSpot
Need to cancel your HubSpot subscription? This guide will walk you through the cancellation process step-by-step. We'll show you exactly how to cancel through HubSpot's website.
Note: After canceling, you'll retain access to HubSpot until the end of your current billing period. Your subscription will remain active until the end of your current billing cycle, and auto-renewal will be turned off.
Step 1: Log In
Access your HubSpot account through your web browser at app.hubspot.com and sign in with your account credentials.
Step 2: Navigate to Account Settings
Click your account name in the top-right corner, then select "Account & Billing".
Step 3: Go to Subscriptions
Click the "Subscriptions" tab to see your current plans.
Step 4: Initiate Cancellation
Find the subscription you want to stop and click the "Cancel auto-renewal" option next to it.
Step 5: Confirm Details
Review the features you'll lose, select a reason for canceling, and confirm by clicking "Cancel auto-renewal". Your subscription will remain active until the end of your current billing period.
Troubleshooting
- Make sure you're signed in to the correct HubSpot account
- Click your account name in the top-right corner, then select "Account & Billing"
- Click the "Subscriptions" tab to see your current plans
- Look for the "Cancel auto-renewal" option next to your subscription
- Clear your browser cache and cookies, then try again
Annual contracts may have specific cancellation terms:
- Review your contract for any early termination fees or notice requirements
- Canceling auto-renewal will prevent future charges but your current subscription will remain active until the end of your billing period
- Contact HubSpot Support if you have questions about annual contract cancellation
Before canceling, export your HubSpot data:
- Go to Settings > Integrations > Import & Export
- Use the export tools to download contacts, companies, deals, etc.
- Export custom reports and analytics data
- Download any marketing assets, templates, or content
- Start the export process well before your cancellation date
HubSpot doesn't offer a pause option. However, you can cancel auto-renewal and reactivate anytime without losing your account or data.
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you clicked "Cancel auto-renewal" and confirmed
- Contact HubSpot Support if charges continue after the cancellation date
Your data may be available for a limited period after cancellation:
- Export your data before canceling to ensure you have backups
- HubSpot may provide a grace period for data access
- Contact support to understand data retention policies
- Some data may be permanently deleted after cancellation
Your HubSpot account will remain active after canceling auto-renewal. However, you'll lose access to premium features after your subscription expires. Your data will remain accessible, but you may need to export it before your subscription ends.
Yes, you can reactivate your HubSpot subscription anytime by going to "Account & Billing" > "Subscriptions" and turning auto-renewal back on.
Additional Information
- Auto-Renewal: Canceling auto-renewal prevents future charges but your current subscription remains active until the end of your billing period
- Account Access: Your HubSpot account remains active after cancellation
- Data Export: Export your data before your subscription expires to ensure you have backups
- Reactivation: You can reactivate your subscription anytime by turning auto-renewal back on
- Contract Terms: Review your contract for any specific terms related to annual plans or enterprise contracts
Conclusion
You've successfully canceled your HubSpot subscription auto-renewal! Your subscription will remain active until the end of your current billing period, and then auto-renewal will be turned off.
Your HubSpot account remains active, so you can continue using it and reactivate your subscription anytime if you change your mind. If you need help, HubSpot Support is available through the Help Center.
