How to Cancel or Pause Mailchimp
Need to cancel or temporarily pause your Mailchimp subscription? This guide walks you through pausing your Marketing plan step-by-step on the website. You can also use billing settings to cancel or change your plan.
Note: When you pause your Marketing plan, you choose how long to pause (3 or 6 months). Your account and data are preserved; after the pause period you can resume or cancel. After canceling, you retain access until the end of your billing period, then your account may be downgraded to the Free plan and your data kept for a grace period.
Step 1: Open Account or Billing
Click your profile icon, then choose Account & billing or Account (the label depends on your user type).
Step 2: Open Plan Management
Click the Settings drop-down and choose Manage my plan.
Step 3: Start Pausing Your Plan
In the Temporarily pause my Marketing plan section, click Pause my plan.
Step 4: Review the Impact
Review the options and the changes that will happen in your account. Mailchimp will explain what is affected during the pause.
Step 5: Choose Pause Length
Use the radio buttons to choose whether to pause your plan for 3 months or 6 months.
Step 6: Confirm the Pause
Click Pause Marketing plan to apply. Your Marketing plan will be paused for the period you selected.
Troubleshooting
- Click your profile icon → Account & billing or Account (depends on your user type)
- Open the Settings drop-down → Manage my plan
- For pause: in Temporarily pause my Marketing plan click Pause my plan, pick 3 or 6 months, then Pause Marketing plan
- You can also go to mailchimp.com/account/billing/ to manage your plan
- If you're on the Free plan, there’s nothing to cancel; clear cache and cookies if the page doesn’t load
If you have an annual subscription:
- Check if there are early cancellation fees before canceling
- Review your plan details to understand refund policies
- Contact Mailchimp support if you have questions about annual plan cancellation
If you want to keep using Mailchimp with fewer features:
- Choose "Downgrade to Free" or select a lower-tier plan
- Review what features are included in the free plan
- You can always upgrade again later if needed
Your audience data and content will be preserved for a grace period after cancellation (typically 30 days). However:
- You'll lose access to premium features immediately after subscription ends
- Make sure to export your audience data before cancellation if needed
- Your account will be downgraded to Free plan if eligible
- Active campaigns may continue running until your subscription ends
- Your campaign data and history will be preserved
- You'll lose access to premium features like automation and advanced analytics
- Export your campaign data before canceling if you need it
You can temporarily pause your Marketing plan: go to profile icon → Account & billing or Account → Settings → Manage my plan. In Temporarily pause my Marketing plan click Pause my plan, choose 3 or 6 months, then Pause Marketing plan. Your account and data stay preserved during the pause.
- Check your email for a confirmation (pause or cancellation)
- For pause: confirm you clicked Pause Marketing plan after choosing 3 or 6 months
- Verify the date matches the end of your billing period
- If you have an annual plan, check for partial-period or early-cancellation fees
- Contact Mailchimp Support if charges continue after the expected date
Yes, you can export your audience data and campaign information:
- Go to Audience > All contacts > Export
- Export campaign reports and analytics data
- Download any email templates or assets you created
- Your data is also preserved during the grace period
Additional Information
- Pause length: You can pause your Marketing plan for 3 months or 6 months from Manage my plan → Temporarily pause my Marketing plan
- Reactivation: You can resume or reactivate your plan anytime from mailchimp.com or Billing / Account settings
- Free Plan: After cancellation, your account may be downgraded to the Free plan (if eligible)
- Data Preservation: Audience data and content are preserved during a pause and for a grace period after cancellation
- Annual Plans: Check for early cancellation fees or refund policies for annual subscriptions
- Export Data: Export your audience and campaign data before canceling or pausing if you want backups
Conclusion
You've paused your Marketing plan (or completed cancellation). When paused, your plan is inactive for the period you chose (3 or 6 months) and your account and data are preserved; you can resume or cancel from plan management. If you canceled instead, you keep access until the end of your billing period, then your account may move to the Free plan and your data remain available for a grace period.
Export your data if you need a backup. For help, use the Mailchimp Help Center or Support.
