How to Cancel TunnelBear
Need to cancel your TunnelBear subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed directly through TunnelBear's website or through the mobile app, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to TunnelBear premium features until the end of your current billing period. Your account will be downgraded to the free tier (2 GB/month) after your subscription expires, but you can continue using TunnelBear with limited data.
Step 1: Sign In to Your Account
Go to the TunnelBear website at www.tunnelbear.com/account and sign in with your TunnelBear account credentials.
Step 2: Access Overview Tab
Once logged in, navigate to your account dashboard and click on the "Overview" tab. This section displays your current subscription status, plan details, and account information.
Overview tab in account dashboard
Step 3: Cancel Your Subscription
In the Overview section, locate your subscription details and click the "Cancel" button next to your active subscription. TunnelBear will show you information about when your premium access will end and what happens to your account after cancellation.
Cancel button next to subscription details
Step 4: Complete the Cancellation Process
Follow the on-screen instructions to finalize your cancellation. You may be prompted to provide optional feedback about why you're canceling. Review any information TunnelBear presents, then confirm your cancellation to proceed.
Confirmation steps and finalization
Step 5: Verify Cancellation
Check your email inbox for a confirmation message from TunnelBear. The confirmation email will verify that your subscription has been successfully canceled and will indicate when your premium access will end. Your account will be downgraded to the free tier (2 GB/month) after your current billing period expires.
Troubleshooting
- Make sure you're signed in to the correct TunnelBear account
- Click on the "Overview" tab in your account dashboard
- Look for the "Cancel" button next to your subscription details
- If you're on a free tier or already canceled, you may not see cancel options
- Clear your browser cache and cookies, then try again
Monthly subscriptions can typically be canceled anytime without fees:
- Cancel before your next billing date to avoid being charged
- You'll retain access until the end of your current billing period
- No early termination fees apply to monthly plans
If you want to keep using TunnelBear with free tier features:
- Your account will automatically downgrade to free tier (2 GB/month) after cancellation
- Free tier includes basic VPN features with limited monthly data
- Premium features will be disabled after subscription expires
- You can always upgrade again later if needed
Your account will remain accessible:
- You can continue using TunnelBear on the free tier (2 GB/month)
- Your account settings and preferences will be preserved
- Premium features will be disabled after subscription expires
After cancellation:
- Your monthly data limit will be reset to 2 GB (free tier)
- You can continue using TunnelBear with the free tier limit
- Premium unlimited data will be disabled
TunnelBear doesn't offer a pause option. However, you can:
- Cancel and reactivate anytime
- Your account will be downgraded to free tier
- You can upgrade again when you're ready
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you clicked "Cancel" next to your subscription details and followed the on-screen steps to finalize
- Wait for the confirmation email to ensure the cancellation went through
- Contact TunnelBear Support if charges continue after the cancellation date
TunnelBear offers support through:
- Help Center: Comprehensive guides and FAQs at help.tunnelbear.com
- Email Support: Contact via the Help Center
- Support Tickets: Submit tickets through the support system
Additional Information
- Reactivation: You can reactivate your TunnelBear subscription anytime by visiting www.tunnelbear.com or through the app
- Account Downgrade: Your account will automatically downgrade to free tier (2 GB/month) after cancellation
- Data Limit: Free tier includes 2 GB of data per month
- Monthly Plans: Monthly subscriptions can be canceled anytime without fees
- Free Tier: Free tier includes basic VPN features with limited monthly data
Conclusion
You've successfully canceled your TunnelBear subscription! You'll continue to have access to premium features until the end of your current billing period. After that, your account will be downgraded to the free tier (2 GB/month), and you'll lose access to unlimited data.
Your account will remain accessible on the free tier, so you can continue using TunnelBear for basic VPN functionality with limited monthly data. If you need help, TunnelBear Support is available through the Help Center.
