How to Cancel Malwarebytes
Need to cancel your Malwarebytes subscription? This guide will walk you through the cancellation process step-by-step. We'll show you exactly how to turn off auto-renewal through Malwarebytes' website.
Note: After canceling, you'll retain access to Malwarebytes premium features until the end of your current billing period. Your account will be downgraded to the free tier after your subscription expires, but you can continue using Malwarebytes for manual scans.
Step 1: Access Your Payment Page
Go to my.malwarebytes.com/landing/billing to open your payment page. You may need to sign in with your Malwarebytes account credentials if you're not already logged in.
Step 2: Open Billing & Payment
Click "Billing & payment" to open the auto-renewal popup window.
Billing & payment button to open auto-renewal popup
Step 3: Edit Auto-Renewal Settings
In the pop-up window, you'll see the auto-renewal settings. Click "Edit auto-renewal" to proceed.
Edit auto-renewal button in popup window
Step 4: Turn Off Auto-Renewal
In the pop-up window, click "Turn auto-renewal off".
Turn auto-renewal off button in popup
Step 5: Select Cancellation Reason
You will be prompted to select a reason for canceling auto-renewal. Choose the reason that best applies to your situation, then click "Send".
Cancellation reason selection with Send button
Step 6: Confirmation
You will receive a confirmation email once auto-renewal has been turned off. Your subscription will remain active until the end of your current billing period.
Troubleshooting
- Make sure you're signed in to the correct Malwarebytes account
- Try accessing the billing page directly: my.malwarebytes.com/landing/billing
- Look for "Billing & payment" button to open the auto-renewal popup
- In the popup, look for "Edit auto-renewal" button
- If you're on a free tier or already canceled, you may not see cancel options
- Clear your browser cache and cookies, then try again
Monthly subscriptions can typically be canceled anytime without fees:
- Cancel before your next billing date to avoid being charged
- You'll retain access until the end of your current billing period
- No early termination fees apply to monthly plans
If you want to keep using Malwarebytes with free tier features:
- Your account will automatically downgrade to free tier after cancellation
- Free tier includes manual scans only
- Real-time protection requires premium subscription
- You can always upgrade again later if needed
After cancellation:
- Your real-time protection will remain active until the end of your billing period
- After expiration, real-time protection will be disabled
- You can still use Malwarebytes for manual scans on the free tier
- Your account will be downgraded to free tier
Your scan history:
- May be preserved in your account
- May be accessible on the free tier
- Export your scan reports before canceling if you want to keep them
- Some historical data may be lost after cancellation
Malwarebytes doesn't offer a pause option. However, you can:
- Cancel and reactivate anytime
- Your account will be downgraded to free tier
- You can upgrade again when you're ready
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you clicked "Turn auto-renewal off" and selected a reason before clicking "Send"
- Contact Malwarebytes Support if charges continue after the cancellation date
Yes, you can export your scan reports:
- Use the export feature in Malwarebytes settings
- Export scan reports in various formats
- Save your scan history before canceling
- Your scan reports may also be accessible on the free tier
Malwarebytes offers support through:
- Help Center: Comprehensive guides and FAQs at support.malwarebytes.com
- Email Support: Contact via the Help Center
- Support Tickets: Submit tickets through the support system
- Live Chat: Available for premium customers
Additional Information
- Reactivation: You can reactivate your Malwarebytes subscription anytime by visiting my.malwarebytes.com/landing/billing or through the app
- Account Downgrade: Your account will automatically downgrade to free tier after cancellation
- Free Tier: Free tier includes manual scans only - real-time protection requires premium
- Auto-Renewal: Turning off auto-renewal will prevent future charges while keeping access until the end of your billing period
- Export Reports: Export your scan reports before canceling to ensure you have backups
Conclusion
You've successfully canceled your Malwarebytes subscription! You'll continue to have access to premium features until the end of your current billing period. After that, your account will be downgraded to the free tier, and you'll lose access to real-time protection.
Your account will remain accessible on the free tier, so you can continue using Malwarebytes for manual scans. If you need help, Malwarebytes Support is available through the Help Center.
