How to Cancel Bitdefender
Need to cancel your Bitdefender subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed through Bitdefender's website, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to Bitdefender protection until the end of your current billing period. Your account will remain accessible, but protection will be disabled after your subscription expires.
Step 1: Sign in to Your Bitdefender Account
Go to central.bitdefender.com and sign in with the e-mail and password associated with your Bitdefender Central account.
Step 2: Go to My Subscriptions and My Payments
Click "My Subscriptions" in the left menu, then open the "My Payments" tab at the top. Alternatively, you can access it directly through the My Payments link.
My Payments tab showing subscription payment details
Step 3: View Payment Details
Click the "View details" button next to the Bitdefender product for which you want to turn off auto-renewal.
Note: If the email used to buy Bitdefender is not the same as your Bitdefender Central account, a verification code will be sent to the purchase email. To proceed, click "Continue with verification", enter the code from the purchase email and click "Confirm code", then click "View payment details".
View details button next to subscription product
Step 4: Manage Subscription Renewal Options
In the new tab, click "Manage your subscription renewal options".
Note: If your Bitdefender subscription is not set to auto-renew, instead of "Manage your subscription renewal options" you'll have an option called "Reactivate Subscription". Click it if you want to turn on automatic renewal.
Manage your subscription renewal options button
Step 5: End Auto-Renewal
In the pop-up window, click the "End Auto-Renewal" button.
End Auto-Renewal button in popup window
Step 6: Confirm Cancellation
Select a reason for stopping auto-renewal, then click "End Auto-Renewal" twice to confirm. You'll receive a confirmation email.
Troubleshooting
- Make sure you're signed in to the correct Bitdefender account
- Try accessing the account directly: central.bitdefender.com
- Click "My Subscriptions" in the left menu, then open the "My Payments" tab
- If you see a "Billing" tab instead, follow the instructions for "Turning off auto-renewal via Subscriptions"
- Look for the "View details" button next to your Bitdefender product
- Clear your browser cache and cookies, then try again
Bitdefender doesn't offer a pause option. However, you can cancel and reactivate anytime without losing your account.
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you clicked "End Auto-Renewal" and confirmed by clicking it twice
- Verify that you completed all steps including selecting a reason for stopping auto-renewal
- Contact Bitdefender Support if charges continue after the cancellation date
Your account will remain accessible after cancellation. However, you'll lose access to antivirus protection after your subscription expires.
You can still access the Bitdefender software, but protection features will be disabled after your subscription expires.
Additional Information
- Reactivation: You can reactivate Bitdefender anytime by visiting bitdefender.com or through your account
- Account: Your account remains accessible but protection will be disabled after subscription expires
- Protection: You'll lose antivirus protection after subscription expires
- Settings: Export your settings before cancellation if you want to keep them
- Refunds: Check Bitdefender's refund policy if you need a refund
Conclusion
You've successfully canceled your Bitdefender subscription! You'll continue to have access to protection until the end of your current billing period. After that, your protection will be disabled.
Your account remains accessible, so you can reactivate anytime. If you need help, Bitdefender Support is available through the Support Center.
