How to Cancel LastPass
Need to cancel your LastPass subscription? This guide will walk you through the cancellation process step-by-step. We'll show you exactly how to cancel through LastPass's website.
Note: After canceling, you'll retain access to LastPass Premium features until the end of your current billing period. Your passwords and vault will remain saved, but you'll be downgraded to Free tier with limited device sync (one device type) after your subscription expires.
Step 1: Log in to LastPass and Access Your Vault
Log in to LastPass and access your vault by doing either of the following:
- In your web browser toolbar, select the active LastPass icon and select "Vault".
- Go to lastpass.com/login and log in with your email address and master password.
Step 2: Access Account Settings
Select "Account Settings" in the left navigation menu.
Account Settings option in left navigation menu
Step 3: Go to My Account
In the "Links" section, select the "My Account" hyperlink.
My Account hyperlink in Links section
Step 4: Cancel Subscription
In the "Premium Status" section, select "Cancel".
Cancel button in Premium Status section
Step 5: Confirm Cancellation
When prompted, select "Yes" to confirm. You'll receive a confirmation email.
Troubleshooting
- Make sure you're signed in to the correct LastPass account
- Make sure you accessed your vault first (either through the LastPass icon or by logging in at lastpass.com/login)
- Select "Account Settings" in the left navigation menu
- In the "Links" section, select "My Account" hyperlink
- Look for "Premium Status" section and the "Cancel" button
- Clear your browser cache and cookies, then try again
If you subscribed through Apple or Google Play, you'll need to cancel through that platform's subscription management system, not through LastPass's website.
LastPass doesn't offer a pause option. However, you can cancel and reactivate anytime without losing your passwords.
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you clicked "Cancel" in the Premium Status section and selected "Yes" to confirm
- Contact LastPass Support if charges continue after the cancellation date
Your passwords and vault will remain saved after cancellation. However, you'll lose access to premium features like unlimited device sync, advanced sharing, and priority support.
Your vault and all saved passwords will remain accessible. You'll just be limited to one device type (mobile or computer) in the free tier.
Additional Information
- Reactivation: You can reactivate LastPass Premium anytime by visiting lastpass.com/premium or through Account Settings
- Passwords: Your passwords and vault remain saved after cancellation
- Free Tier: After cancellation, you'll have limited device sync (one device type)
- Vault: Your vault and passwords remain accessible
Conclusion
You've successfully canceled your LastPass subscription! You'll continue to have access to Premium features until the end of your current billing period. After that, you'll be downgraded to Free tier with limited device sync.
Your passwords and vault are all saved, so you can reactivate anytime. If you need help, LastPass Support is available through the Support Center.
