How to Cancel SurveyMonkey Subscription (Step-by-Step Guide - 2026)

How to Cancel SurveyMonkey

Need to cancel your SurveyMonkey subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed directly through SurveyMonkey's website, we'll show you exactly how to cancel.

Note: After canceling, you'll retain access to SurveyMonkey premium features until the end of your current billing period. Your account will be downgraded to the Basic (free) plan after your subscription expires, but your surveys and response data will be preserved.

Special Cancellation Cases: Review SurveyMonkey’s help articles on special cancellation cases (e.g. annual plans, team accounts, or billing through a partner) in case they apply to you.

Step 1: Log In

Log in to your SurveyMonkey account at www.surveymonkey.com.

Step 2: Open My Account

Select your Profile circle in the upper-right corner, then select My Account.

Step 3: Open Billing Details

Select the Billing Details tab.

Step 4: Go to Auto-renew

Under the Billing Profile section, find Auto-renew.

Step 5: Cancel Auto-renew

Select the link next to the auto-renew setting to cancel auto-renew and follow the on-screen steps. Review the cancellation terms and the date your account will downgrade. You’ll keep access until the end of your current billing period.

Troubleshooting

I can't find the Cancel button

• Sign in and click your Profile circle (upper-right) → My Account
• Open the Billing Details tab
• Under Billing Profile, find Auto-renew and use the link next to the auto-renew setting to cancel
• If you're on the Basic (free) plan, you don't need to cancel
• Clear your browser cache and cookies, then try again

I have an annual plan

If you have an annual subscription:

• Check if there are early cancellation fees before canceling
• Review refund policies for annual plans
• Some annual plans may offer prorated refunds
• Contact SurveyMonkey support if you have questions about annual plan cancellation

I want to downgrade instead of canceling

If you want to keep using SurveyMonkey with fewer features:

• Choose "Downgrade to Basic" or select a lower-tier plan
• Review what features are included in the Basic plan
• You can always upgrade again later if needed

What happens to my surveys?

Your surveys and response data will be preserved after cancellation:

• All your surveys remain in your account
• Response data is maintained
• You can access your surveys in the Basic plan
• Some features and response limits apply to the free plan

What happens to my response data?

Your response data will be preserved:

• All historical responses are kept
• You can view and export responses in the Basic plan
• Response limits may apply based on the free plan restrictions
• Export important data before canceling if needed

I want to pause instead of cancel

SurveyMonkey doesn't offer a pause option. However, you can:

• Cancel and reactivate anytime
• Downgrade to Basic plan to reduce costs while keeping your account
• Your surveys and data will be preserved

I'm being charged after cancellation

• Check your email for the cancellation confirmation
• Verify the cancellation date matches the end of your billing period
• Make sure you used the link next to Auto-renew in Billing Details and completed the steps
• If you have an annual plan, check if partial period charges apply
• Contact SurveyMonkey Support if charges continue after the cancellation date

Can I export my data before canceling?

Yes, you can export your survey data:

• Export survey responses in various formats (Excel, CSV, PDF, etc.)
• Download survey reports and analytics
• Export individual survey results or all responses
• Your data is also preserved after cancellation, but exporting ensures you have backups

How do I export my survey responses?

To export your survey responses:

• Open the survey you want to export
• Click on "Analyze Results" or "View Responses"
• Look for "Export" or "Download" button
• Choose your preferred format (Excel, CSV, PDF, etc.)
• Download and save the file to your computer

Additional Information

• Reactivation: You can reactivate your SurveyMonkey subscription anytime by visiting www.surveymonkey.com or through Account Settings
• Basic Plan: Your account will be downgraded to Basic (free) plan after cancellation
• Data Preservation: Your surveys and response data will be preserved after cancellation
• Export Data: Export your survey responses before canceling to ensure you have backups
• Response Limits: Free plan has response limits per survey - review Basic plan restrictions
• Surveys: All your surveys remain accessible in the Basic plan

Conclusion

You've successfully canceled your SurveyMonkey subscription! You'll continue to have access to premium features until the end of your current billing period. After that, your account will be downgraded to the Basic (free) plan, and you'll lose access to premium features.

Your surveys and response data will be preserved, so you can continue accessing them in the Basic plan. Make sure to export your important survey responses before canceling if you want to keep backups. You can reactivate your subscription anytime if you change your mind. If you need help, SurveyMonkey Support is available through the Help Center.