How to Cancel Surfshark
Need to cancel your Surfshark subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed through Surfshark's website, iOS, or Android, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to Surfshark VPN services until the end of your current billing period. Your account will remain accessible, but VPN connection will be disabled after your subscription expires.
Step 1: Log In to Your Account Page
Log in to your Surfshark account page at account.surfshark.com using your account credentials.
Step 2: Access Subscription
Click on your email address at the top-right corner of the screen and select "Subscription" from the dropdown menu. This will take you to your subscription management page.
Email address dropdown menu with Subscription option in top-right corner
Step 3: Cancel Auto-Renewal
Select the "Payments" section and click on "Cancel auto-renewal". Surfshark will display information about your subscription and when your VPN access will end.
Cancel auto-renewal button in Payments section
Step 4: Confirmation
Once done, your payments will no longer automatically renew. You'll receive a confirmation email once the cancellation is complete. Your subscription will remain active until the end of your current billing period.
Troubleshooting
- Make sure you're signed in to the correct Surfshark account
- Click on your email address at the top-right corner of the screen
- Select "Subscription" from the dropdown menu
- Select the "Payments" section
- Look for the "Cancel auto-renewal" button
- If you subscribed through iOS or Android, you must cancel through that platform
- Clear your browser cache and cookies, then try again
If you subscribed through Apple or Google Play, you'll need to cancel through that platform's subscription management system, not through Surfshark's website.
Surfshark doesn't offer a pause option. However, you can cancel and reactivate anytime without losing your account.
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you clicked "Cancel auto-renewal" in the Payments section and confirmed
- Verify that auto-renewal has been disabled in your account
- Contact Surfshark Support if charges continue after the cancellation date
Your account will remain accessible after cancellation. However, you'll lose access to VPN services after your subscription expires.
You can still access the Surfshark app, but VPN connection will be disabled after your subscription expires.
Additional Information
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Related Services: Looking for VPN alternatives? See also: How to Cancel NordVPN, How to Cancel ExpressVPN
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Reactivation: You can reactivate Surfshark anytime by visiting surfshark.com or through your platform's store
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Account: Your account remains accessible but VPN will be disabled after subscription expires
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VPN Access: You'll lose VPN connection after subscription expires
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Mobile Subscriptions: If you subscribed through iOS or Android, you must cancel through that platform
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Refunds: Check Surfshark's refund policy if you need a refund
Conclusion
You've successfully canceled your Surfshark subscription! You'll continue to have access to VPN services until the end of your current billing period. After that, your VPN connection will be disabled.
Your account remains accessible, so you can reactivate anytime. If you need help, Surfshark Support is available through the Support Center.
