How to Cancel Squarespace
Need to cancel your Squarespace subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed directly through Squarespace's website or through a mobile app, we'll show you exactly how to cancel.
Important: After canceling, your website will be taken offline after your subscription expires. Your content may be available for reactivation within a grace period, but make sure to export or backup your content before canceling if needed.
Note: After canceling, you'll retain access to your Squarespace site until the end of your current billing period.
Step 1: Sign In to Your Account
Sign in to your Squarespace account at www.squarespace.com. Use the same account that owns the site you want to cancel.
Step 2: Open Billing for Your Site
Open the Billing panel for the site you want to cancel. If you have more than one site, make sure you select the correct one before continuing.
Billing panel for selected site
Step 3: Open a Subscription or Plan
Under Subscriptions, click the subscription or plan you want to cancel. This opens the details for that subscription so you can manage or cancel it.
Subscriptions list with plan or subscription
Step 4: Start Cancellation
Click "Cancel subscription". The label may say "Website" or "Store" depending on your plan. A cancellation flow will open with details and next steps.
Cancel subscription (Website or Store) button
Step 5: Review and Continue
Review the Cancellation details shown on the screen. When you're ready, click "Continue" to proceed with the cancellation.
Cancellation details and Continue button
Step 6: Choose Reason and Complete Form
Select your reason for canceling from the drop-down menu, then click "Next". Complete the rest of the form if you want to share your experience with Squarespace; if you prefer not to answer, click "Next" to skip.
Reason drop-down and Next button
Step 7: Other Subscriptions (If Shown)
If you have other active subscriptions attached to your site, you’ll see a "Your other subscriptions" panel. Review the list, then click "Continue". You can cancel those subscriptions later if you want.
Step 8: Confirm Cancellation
Click "Cancel subscription" again (labeled "Website" or "Store" depending on your plan) to confirm. After that, you’ll receive a confirmation and your site will remain active until the end of your current billing period.
Troubleshooting
- Sign in to the correct Squarespace account and open the Billing panel for the site you want to cancel
- Under Subscriptions, click the subscription or plan you want to cancel
- Look for "Cancel subscription" (it may be labeled "Website" or "Store" depending on your plan)
- If you have multiple sites, confirm you’re in the Billing panel for the right site
- Clear your browser cache and cookies, then try again
If you subscribed through Apple App Store or Google Play, you'll need to cancel through that platform's subscription management system, not through Squarespace's website.
Before canceling, you can export your site content:
- Go to Settings > Advanced > Import / Export
- Select Export and choose the content you want to export
- Download the export file to save your content
If you purchased your domain through Squarespace:
- Your domain will be available for transfer or renewal separately
- Contact Squarespace support if you need to transfer your domain before cancellation
- If you don't transfer it, the domain may expire after your subscription ends
If you connected an external domain:
- Your domain remains with your domain provider
- You'll need to update DNS settings after cancellation
Squarespace doesn't offer a pause option. However, you can cancel and reactivate anytime within the grace period. Your content may be available for reactivation, but it's best to export your content before canceling.
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you clicked "Cancel subscription" and completed all steps, including the final "Cancel subscription" (Website or Store)
- If you have multiple subscriptions or sites, confirm you canceled the correct one
- Contact Squarespace Support if charges continue after the cancellation date
Your website will be taken offline after your subscription expires. Content may be available for reactivation within a grace period (typically 30 days), but this is not guaranteed. It's recommended to export your content before canceling if you want to keep it.
Additional Information
- Reactivation: You can reactivate your Squarespace subscription anytime within the grace period by visiting www.squarespace.com or through Account Settings
- Content Export: Export your site content before canceling to ensure you have a backup
- Domain Management: If you have a domain through Squarespace, contact support to transfer it before cancellation
- Grace Period: Content may be available for reactivation within a limited grace period after cancellation
- Multiple Sites: If you have multiple sites, make sure you're canceling the correct subscription
Conclusion
You've successfully canceled your Squarespace subscription! You'll continue to have access until the end of your current billing period. After that, your website will be taken offline.
Make sure to export your content before your subscription expires if you want to keep it. You can reactivate your subscription anytime within the grace period. If you need help, Squarespace Support is available through the Help Center.
