How to Cancel Sketch
Need to cancel your Sketch subscription? This guide will walk you through the cancellation process step-by-step. Sketch subscriptions are managed through the web account, even though the app runs on macOS.
Important: Sketch is a macOS-only application. After canceling, you can continue using the last version of Sketch you downloaded, but you'll lose access to cloud features, Workspace collaboration, and future updates.
Note: After canceling, you'll retain access to Sketch Workspace and cloud features until the end of your current billing period.
Step 1: Log In as Admin
Go to Sketch and log in to your account. Make sure you're logged in as an Admin, as only Admins can manage Workspace subscriptions and billing settings.
Step 2: Access Your Workspace
Click on the "Switch Workspace" icon in the top left corner of the sidebar. Verify that your Workspace name is displayed correctly. This ensures you're managing the correct Workspace subscription.
Step 3: Open Settings
Click on the "Settings" icon at the top of the left sidebar. This will open the Settings menu where you can access various Workspace management options.
Step 4: Navigate to Billing
From the Settings menu, click on "Billing". This will take you to your billing management page where you can view your current subscription details, payment information, and manage your subscription.
Step 5: Cancel Subscription
If you added your billing details at sign up, click "Cancel Subscription". A confirmation window will appear on your screen. Sketch will display information about when your access will end and what happens to your Workspace and cloud documents. Review this information carefully, then confirm your choice to complete the cancellation process.
Troubleshooting
- Make sure you're logged in as an Admin
- Click on the "Switch Workspace" icon in the top left corner and verify your Workspace name is showing
- Click on the "Settings" icon at the top of the left sidebar, then click on "Billing"
- Look for "Cancel Subscription" in the Billing section
- Make sure you added your billing details at sign up
- Clear your browser cache and cookies, then try again
Before canceling, make sure to:
- Download any documents stored in Sketch Cloud
- Export any Workspace documents you want to keep
- Save your work locally on your Mac
- Cloud documents may not be accessible after cancellation
Your Workspace and collaboration features will no longer be accessible after your subscription expires. Make sure to:
- Export or download any documents you need
- Notify collaborators if you're part of a team Workspace
- Save all work locally before cancellation
After cancellation:
- You can continue using the last version of Sketch you downloaded
- The app will remain functional but won't receive updates
- You'll lose access to cloud features and Workspace collaboration
- Some features may require an active subscription
If you want to keep some functionality but reduce costs:
- Look for "Change Plan" options in your billing settings
- Review available plans and their features
- You can always upgrade again later if needed
Sketch doesn't offer a pause option. However, you can:
- Cancel and reactivate anytime
- Export your documents before canceling
- Use the app without cloud features after cancellation
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you clicked "Cancel Subscription" and confirmed your choice in the confirmation window
- Contact Sketch Support if charges continue after the cancellation date
Sketch operates on a subscription model. After cancellation:
- You can continue using the app you have installed
- You won't receive updates without an active subscription
- Some features may be limited or unavailable
Yes, you can continue using Sketch app on your Mac after cancellation, but:
- You'll lose access to cloud sync and collaboration features
- Updates won't be available
- Workspace features require an active subscription
Additional Information
- Reactivation: You can reactivate your Sketch subscription anytime by visiting www.sketch.com or through Account Settings
- Cloud Documents: Export or download your cloud documents before canceling to ensure you have local copies
- Workspace: Workspace and collaboration features require an active subscription
- App Usage: You can continue using Sketch app after cancellation, but without cloud features and updates
- macOS Only: Sketch is available for macOS only - subscription is managed through web account
- Updates: Future app updates require an active subscription
Conclusion
You've successfully canceled your Sketch subscription! You'll continue to have access to cloud features and Workspace until the end of your current billing period. After that, you can still use the Sketch app on your Mac, but without cloud features and updates.
Make sure to download or export your cloud documents before your subscription expires. You can reactivate your subscription anytime if you need cloud features and updates again. If you need help, Sketch Support is available through the Help Center.
