How to Cancel Shutterstock
Need to cancel your Shutterstock plan? This guide will walk you through the cancellation process step-by-step. Whether you subscribed through Shutterstock's website, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to your Shutterstock plan until the end of your current billing period. For annual subscriptions with monthly billing, canceling early may incur a fee equivalent to 50% of the remaining subscription cost if you cancel before the end of the 12-month commitment.
Step 1: Sign in to Your Shutterstock Account
Go to www.shutterstock.com and sign in with your Shutterstock account credentials.
Step 2: Access Account Settings
Click on your name or profile icon in the top right corner, then select "Account Settings" or navigate to the account section. Alternatively, you can directly visit www.shutterstock.com/account.
Step 3: Navigate to Plans Page
In the Account Settings page, look for the "Plans" tab or "Plans" page. You'll see your current plan details, subscription information, and next billing date.
Step 4: Find Your Current Plan
Locate your current Shutterstock plan in the list. You'll see your plan type, billing cycle, and next billing date.
Step 5: Cancel Plan
Click "Cancel plan" or "Cancel Plan" next to your current subscription. Shutterstock will show you information about when your access will end and any applicable cancellation fees.
Step 6: Confirm Cancellation
Review the cancellation details carefully, including any cancellation fees for annual plans. Shutterstock will clearly display any fees before you confirm. If you want to proceed, follow the on-screen instructions to confirm the cancellation. You'll receive a confirmation email.
Troubleshooting
I can't find the Cancel button
- Make sure you're signed in to the correct Shutterstock account
- Try accessing the account page directly: www.shutterstock.com/account
- Look for "Plans" tab or page in Account Settings
- Clear your browser cache and cookies, then try again
I have an annual subscription
For annual subscriptions with monthly billing, you can choose to cancel at the end of the term or cancel early. Canceling early may incur a fee equivalent to 50% of the remaining subscription cost if you cancel before the end of the 12-month commitment. Shutterstock will show you the exact fee before you confirm.
I want to pause instead of cancel
Shutterstock doesn't offer a pause option. However, you can cancel and reactivate anytime.
I'm being charged after cancellation
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you clicked "Cancel plan" and confirmed
- Contact Shutterstock Support if charges continue after the cancellation date
What happens to downloaded assets?
Assets you've already downloaded can continue to be used according to the license terms. However, after cancellation, you'll lose access to new downloads and your plan benefits.
Can I still access my downloads?
You'll lose access to new downloads after your subscription ends, but downloaded assets remain accessible in your account. Make sure to download any assets you need before your subscription expires.
Additional Information
- Reactivation: You can reactivate your Shutterstock plan anytime by visiting www.shutterstock.com or through Account Settings
- Downloaded Assets: Assets you've already downloaded can continue to be used according to license terms
- Annual Plans: Canceling annual plans early may incur a cancellation fee
- License Terms: Review Shutterstock's license terms for details on using downloaded assets after cancellation
Conclusion
You've successfully canceled your Shutterstock plan! You'll continue to have access to your plan benefits until the end of your current billing period. After that, you'll lose access to new downloads, but downloaded assets can continue to be used according to license terms.
You can reactivate your plan anytime if you change your mind. If you need help, Shutterstock Support is available through the Help Center.
