How to Cancel Norton LifeLock
Need to cancel your Norton LifeLock subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed through Norton's website, iOS, or Android, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to Norton protection until the end of your current billing period. Your account will remain accessible, but protection will be disabled after your subscription expires.
Step 1: Open My Account and Subscriptions
Click My Account, then from the dropdown select My Subscriptions.
Step 2: Open Renewal Options
Below the subscription you want to stop renewing, click Cancel Subscription Renewal or Manage Renewal.
Step 3: Unsubscribe from Plan Renewal
Next to Plan Renewal, click Unsubscribe.
Step 4: Choose a Reason and Continue
Select a reason that matches your situation and click Next.
Step 5: Decline Offers and Confirm
You’ll see options and offers to keep your subscription. If you still want to cancel, click No thanks, cancel my subscription, then click Next. A confirmation message will appear. Allow up to 24 hours for this change to show in your account.
Troubleshooting
- Click My Account → My Subscriptions (from the dropdown)
- Below the subscription to cancel, click Cancel Subscription Renewal or Manage Renewal
- Next to Plan Renewal click Unsubscribe → choose a reason → Next
- Then No thanks, cancel my subscription → Next when you see the offers
- If you subscribed through iOS or Android, cancel through that platform instead
If you subscribed through Apple or Google Play, you'll need to cancel through that platform's subscription management system, not through Norton's website.
Norton LifeLock doesn't offer a pause option. However, you can cancel and reactivate anytime without losing your account.
- Check your email for the cancellation confirmation
- Confirm you completed the flow: My Subscriptions → Cancel Subscription Renewal or Manage Renewal → Unsubscribe → reason → Next → No thanks, cancel my subscription → Next
- Changes can take up to 24 hours to appear in your account
- Contact Norton Support if charges continue after the cancellation date
Your account will remain accessible after cancellation. However, you'll lose access to security protection after your subscription expires.
You can still access the Norton software, but protection features will be disabled after your subscription expires.
Additional Information
- Reactivation: You can reactivate Norton LifeLock anytime by visiting my.norton.com or through your platform's store
- Account: Your account remains accessible but protection will be disabled after subscription expires
- Protection: You'll lose security protection after subscription expires
- Processing time: Allow up to 24 hours for the cancellation to appear in your account
- Mobile Subscriptions: If you subscribed through iOS or Android, you must cancel through that platform
- Refunds: Check Norton's refund policy if you need a refund
Conclusion
You've successfully canceled your Norton LifeLock subscription! You'll continue to have access to protection until the end of your current billing period. After that, your protection will be disabled.
Your account remains accessible, so you can reactivate anytime. If you need help, Norton Support is available through the Support Center.
