How to Cancel NordPass
Need to cancel your NordPass subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed directly through NordPass' website or through the mobile app, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to NordPass premium features until the end of your current billing period. Your account will be downgraded to the free tier after your subscription expires, but your passwords and secure notes will remain accessible.
Step 1: Sign in to Your Nord Account
Go to my.nordaccount.com and sign in with your Nord account credentials (the same account used for NordPass, NordVPN, etc.).
Step 2: Access Subscription Settings
Once logged in, look for "Subscriptions" or "Services" section in the dashboard. Click on "NordPass" to manage your subscription.
Step 3: Navigate to Subscription Management
In the NordPass subscription page, you'll see your current plan details, billing cycle, and next billing date. Look for "Manage Subscription" or "Subscription Settings" button.
Step 4: View Your Current Plan
Review your current subscription information, including:
- Your current plan tier (Free, Premium, Family, Business)
- Billing cycle (monthly or annual)
- Next billing date
- Features included in your plan
Step 5: Cancel Subscription
Look for "Cancel Subscription", "Cancel Plan", or "Unsubscribe" button. Click it. NordPass will show you:
- When your access will end
- What happens to your account and data
- Information about downgrading to free tier
Review this information carefully.
Step 6: Confirm Cancellation
NordPass may ask you to:
- Provide feedback about why you're canceling (optional)
- Confirm that you understand your access will end
- Review what happens to your data
Click "Cancel Subscription", "Confirm Cancellation", or "Yes, Cancel" to finalize. You'll receive a confirmation email shortly after.
Troubleshooting
- Make sure you're signed in to the correct Nord account
- Try accessing the subscription settings directly: my.nordaccount.com
- Look for "Subscriptions" or "Services" in the dashboard
- If you're on a free tier or already canceled, you may not see cancel options
- Clear your browser cache and cookies, then try again
Monthly subscriptions can typically be canceled anytime without fees:
- Cancel before your next billing date to avoid being charged
- You'll retain access until the end of your current billing period
- No early termination fees apply to monthly plans
If you want to keep using NordPass with free tier features:
- Your account will automatically downgrade to free tier after cancellation
- Free tier includes basic password storage and autofill
- Premium features like breach scanner and secure sharing will be disabled
- You can always upgrade again later if needed
Your passwords and secure notes will remain accessible:
- All your stored passwords will remain in your vault
- You can continue using NordPass on the free tier
- Premium features will be disabled after subscription expires
- Export your data before canceling if you want a backup
- Your secure notes will remain accessible on the free tier
- You can continue creating and editing secure notes
- All your data is encrypted and secure
NordPass doesn't offer a pause option. However, you can:
- Cancel and reactivate anytime without losing your data
- Your passwords and data will remain accessible
- You can upgrade again when you're ready
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you completed the cancellation process
- Contact NordPass Support via live chat or email if charges continue after the cancellation date
Yes, you can export your passwords and data:
- Use the export feature in NordPass settings
- Export passwords in CSV format
- Export secure notes if needed
- Your data will remain accessible even after cancellation
NordPass offers support through:
- Live Chat: Available 24/7 through the NordPass website or app
- Email Support: Contact via support.nordpass.com
- Help Center: Comprehensive guides and FAQs at support.nordpass.com
Note: NordPass does not offer phone support.
Additional Information
- Reactivation: You can reactivate your NordPass subscription anytime by visiting my.nordaccount.com or through the app
- Account Downgrade: Your account will automatically downgrade to free tier after cancellation
- Data Preservation: Your passwords and secure notes will remain accessible on the free tier
- Monthly Plans: Monthly subscriptions can be canceled anytime without fees
- Export Data: Export your passwords and data before canceling to ensure you have backups
- Support: Contact NordPass support via live chat or email for assistance
Conclusion
You've successfully canceled your NordPass subscription! You'll continue to have access to premium features until the end of your current billing period. After that, your account will be downgraded to the free tier, and you'll lose access to premium features like breach scanner and secure sharing.
Your passwords and secure notes will remain accessible on the free tier, so you can continue using NordPass for basic password management. If you need help, NordPass Support is available 24/7 through live chat or email.
