How to Cancel Mullvad VPN
Need to cancel your Mullvad VPN subscription? This guide will walk you through the cancellation process step-by-step.
Important: Mullvad VPN uses a prepaid system - you pay for time in advance, not a recurring subscription. Your account will remain active until your prepaid time expires. There's no automatic renewal, so you simply need to stop adding time to your account.
Note: Mullvad VPN doesn't require email or personal information to create an account. Your account is identified by a 16-digit account number.
Step 1: Access Your Mullvad Account
Go to mullvad.net/account and enter your 16-digit account number to access your account.
Step 2: View Your Account Status
Once logged in, you'll see your account status, including:
- Your account number
- Current account balance (time remaining)
- Expiration date
- Payment history
Step 3: Understand the Prepaid System
Mullvad uses a prepaid system:
- You pay for time in advance (monthly, 6-month, or 1-year periods)
- Your account remains active until your prepaid time expires
- There's no automatic renewal - you must manually add time to continue
- Once your prepaid time expires, your account will be deactivated
Step 4: Stop Adding Time
To effectively "cancel" your Mullvad VPN subscription:
- Simply stop adding time to your account
- Don't make any additional payments
- Your account will automatically deactivate when your prepaid time expires
- No cancellation action is required
Step 5: Verify Account Expiration
Check your account expiration date to know when your VPN access will end. Your account will remain active until this date.
Troubleshooting
Mullvad VPN uses a prepaid system, so there's no subscription to cancel:
- Simply stop adding time to your account
- Your account will automatically deactivate when your prepaid time expires
- No cancellation action is required
No, Mullvad VPN does not have automatic renewals:
- You must manually add time to your account to continue service
- No charges will occur automatically
- Your account will simply expire when your prepaid time runs out
Mullvad VPN's refund policy depends on how you paid:
- Contact Mullvad support for refund inquiries
- Refund policies may vary based on payment method
- Check Mullvad's terms of service for specific refund policies
When your prepaid time expires:
- Your VPN access will be disabled
- Your account will be deactivated
- You can reactivate anytime by adding more time
- Your account number will remain the same
Yes, you can reactivate your account anytime:
- Use your same 16-digit account number
- Add more prepaid time to your account
- Your account will be reactivated immediately
- No need to create a new account
If you've lost your account number:
- Check your email for account creation confirmation (if you provided email)
- Check payment receipts or transaction history
- Contact Mullvad support for assistance
- You may need to create a new account if you can't recover your account number
Mullvad offers support through:
- Help Center: Comprehensive guides and FAQs at mullvad.net/en/help
- Email Support: Contact via the Help Center
- Support Tickets: Submit tickets through the support system
Additional Information
- Prepaid System: Mullvad VPN uses a prepaid system - you pay for time in advance
- No Auto-Renewal: There's no automatic renewal - you must manually add time
- Account Expiration: Your account will automatically deactivate when prepaid time expires
- Reactivation: You can reactivate anytime by adding more prepaid time
- Privacy: Mullvad doesn't require email or personal information to create an account
- Account Number: Your 16-digit account number is your account identifier
Conclusion
You've successfully stopped your Mullvad VPN subscription! Since Mullvad uses a prepaid system, you simply need to stop adding time to your account. Your account will remain active until your prepaid time expires, after which it will be automatically deactivated.
You can reactivate your account anytime by adding more prepaid time using your same 16-digit account number. If you need help, Mullvad Support is available through the Help Center.
