How to Cancel Getty Images
Need to cancel your Getty Images subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed directly through Getty Images' website, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to Getty Images until the end of your current billing period. Assets you've already licensed can continue to be used according to the license terms purchased.
Step 1: Sign in to Your Getty Images Account
Go to www.gettyimages.com and sign in with your Getty Images account credentials.
Step 2: Access My Account
Click on your account icon or profile in the top right corner, then select "My Account" or "Account Settings" from the dropdown menu. Alternatively, you can directly visit www.gettyimages.com/myaccount.
Step 3: Navigate to Subscription or Billing
In the My Account page, look for the "Subscription", "Billing", or "Account Plans" section. You'll see your current subscription details, plan type, and next billing date.
Step 4: Manage Your Subscription
Click on "Manage Subscription", "Subscription Settings", or "Cancel Subscription" button. Getty Images will show you information about your current plan and what happens when you cancel.
Step 5: Cancel Subscription
Click "Cancel Subscription" or "Cancel My Subscription". Getty Images may ask you to provide feedback about why you're canceling. This is optional but can help improve their service.
Review the cancellation details carefully. You'll see:
- When your access will end
- Information about your current billing cycle
- What happens to previously licensed assets
Step 6: Confirm Cancellation
If you want to proceed, click "Confirm Cancellation" or "Yes, Cancel My Subscription" to finalize. You'll receive a confirmation email shortly after.
Troubleshooting
- Make sure you're signed in to the correct Getty Images account
- Try accessing the account page directly: www.gettyimages.com/myaccount
- Look for "Subscription", "Billing", or "Account Plans" section in My Account
- If you have a custom enterprise account, contact Getty Images support directly
- Clear your browser cache and cookies, then try again
If you subscribed through a third-party platform or have an enterprise account, you may need to cancel through that platform's subscription management system or contact Getty Images support directly.
Annual subscriptions may have early cancellation fees if you cancel before the end of your 12-month commitment period. Check your plan details before canceling, or contact Getty Images support to understand any applicable fees.
Getty Images doesn't offer a pause option for subscriptions. However, you can cancel and reactivate anytime. Previously licensed assets remain usable according to their license terms.
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you clicked "Cancel Subscription" and confirmed
- If you have an annual plan, check if early cancellation fees apply
- Contact Getty Images Support if charges continue after the cancellation date
Assets you've already licensed can continue to be used according to the license terms you purchased. These licenses are not affected by subscription cancellation. However, you won't be able to license new assets after your subscription ends.
You can continue to access and download previously licensed assets as long as your license terms allow. Check your specific license agreement for details on access and usage rights.
Additional Information
- Reactivation: You can reactivate your Getty Images subscription anytime by visiting www.gettyimages.com or through Account Settings
- Licensed Assets: Previously licensed assets can continue to be used according to their license terms
- New Licenses: After cancellation, you'll lose access to license new assets
- License Terms: Review Getty Images' license terms for details on using licensed assets after cancellation
- Annual Plans: Early cancellation may incur fees - check your plan details before canceling
Conclusion
You've successfully canceled your Getty Images subscription! You'll continue to have access until the end of your current billing period. After that, you'll lose access to new licenses and downloads.
Previously licensed assets remain usable according to their license terms. You can reactivate your subscription anytime if you change your mind. If you need help, Getty Images Support is available through the Help Center.
