How to Cancel Zwift
Need to cancel your Zwift subscription? This guide will walk you through the cancellation process step-by-step. We'll show you exactly how to cancel through Zwift's website.
Note: After canceling, you'll retain access to Zwift until the end of your current billing period. You can continue using all Zwift features until then. After cancellation, you'll lose access to Zwift virtual worlds and features. You can also pause your membership for 1-8 weeks if you need a temporary break.
Step 1: Access Billing and Membership
Go to zwift.com/billing/membership and if necessary, sign in with your Zwift account credentials.
Step 2: Manage Subscription
Select "MANAGE" and then select "Cancel".
MANAGE button with Cancel option
Step 3: Cancel Membership
Select a cancellation reason from the list and then select "CANCEL MEMBERSHIP". Zwift will show you information about when your access will end.
Important: You must cancel at least 24 hours before your next billing date to avoid being charged for the next period.
CANCEL MEMBERSHIP button with reason selection
Pause Membership (Alternative to Canceling)
If you want to temporarily pause your membership instead of canceling:
- Log in to your Zwift account
- Go to Settings > Billing/Membership
- Look for "Pause Membership" option
- Select pause duration (1-8 weeks depending on payment method)
- Confirm the pause
During pause, you won't be charged, but you also won't have access to Zwift features. Your progress will be saved.
Delete Account Permanently
If you want to permanently delete your Zwift account and all associated data:
- Visit zwift.com/delete-account
- Sign in to your account
- Follow the prompts to confirm account deletion
Warning: This action is irreversible and will permanently delete all your progress, achievements, and data.
Troubleshooting
- Make sure you're signed in to the correct Zwift account
- Go directly to zwift.com/billing/membership
- Look for "MANAGE" button and select it
- Then select "Cancel" from the options
- Select a cancellation reason and then select "CANCEL MEMBERSHIP"
- Clear your browser cache and cookies, then try again
If you subscribed through Apple App Store or Google Play, you'll need to cancel through that platform's subscription management system, not through Zwift's website. However, you can still manage your subscription at zwift.com/billing/membership.
Zwift offers a pause option for many payment methods (1-8 weeks). Check your Billing/Membership settings for the pause option, or contact Zwift support for assistance.
- Cancel at least 24 hours before your next billing date
- Check your email for cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you selected "MANAGE", then "Cancel", selected a reason, and clicked "CANCEL MEMBERSHIP"
- Make sure you canceled through the correct platform (web vs. app store)
- Contact Zwift Support if charges continue after the cancellation date
Your progress and achievements will remain saved if you cancel. If you delete your account, all progress will be permanently lost.
Yes, you can reactivate your Zwift subscription anytime. Your progress will be restored when you reactivate.
Additional Information
- Reactivation: You can reactivate your Zwift subscription anytime by visiting zwift.com/billing/membership or through the app
- Progress: Your progress and achievements remain saved after cancellation
- Pause Option: Available for 1-8 weeks depending on payment method
- Account Deletion: Visit zwift.com/delete-account to permanently delete your account and data
Conclusion
You've successfully canceled your Zwift subscription! You'll continue to have access to Zwift until the end of your current billing period. After that, you'll lose access to Zwift features, but your progress will remain saved for when you reactivate.
You can reactivate your subscription anytime if you change your mind. If you need help, Zwift Support is available through their website.
