How to Cancel Fitbit Premium
Need to cancel your Fitbit Premium subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed through Fitbit's website, iOS, or Android, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to Fitbit Premium features until the end of your current billing period. Your health data and activity history will remain saved, but you'll be downgraded to Free tier with basic activity tracking after your subscription expires.
Step 1: Sign in to Your Fitbit Account
Go to www.fitbit.com and sign in with your Fitbit account credentials.
Step 2: Access Settings
Click on the gear icon (settings) in the top right corner, then select "Settings" from the dropdown menu.
Step 3: Go to Subscriptions & Payments
In the Settings page, click on "Subscriptions & Payments" in the left sidebar, or directly visit www.fitbit.com/settings/subscriptions.
Step 4: Find Fitbit Premium
Locate your "Fitbit Premium" subscription. You'll see your subscription details and next billing date.
Step 5: Cancel Subscription
Click "Cancel Subscription" or "Manage Subscription" then "Cancel". Fitbit will show you information about when your premium access will end.
Step 6: Confirm Cancellation
Review the cancellation details carefully. Fitbit may show you benefits you'll lose. If you want to proceed, click "Confirm cancellation" or "Cancel Subscription" to finalize. You'll receive a confirmation email.
Troubleshooting
- Make sure you're signed in to the correct Fitbit account
- Try accessing the subscriptions page directly: www.fitbit.com/settings/subscriptions
- Look for "Subscriptions & Payments" in Settings
- If you subscribed through iOS or Android, you must cancel through that platform
- Clear your browser cache and cookies, then try again
If you subscribed through Apple or Google Play, you'll need to cancel through that platform's subscription management system, not through Fitbit's website.
Fitbit Premium doesn't offer a pause option. However, you can cancel and reactivate anytime without losing your health data.
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you canceled through the correct platform (web, iOS, or Android)
- Contact Fitbit Support if charges continue after the cancellation date
Your health data and activity history will remain saved after cancellation. However, you'll lose access to premium features like advanced insights, workout videos, and health analytics.
Your activity history will remain accessible, but you'll lose access to premium insights and analytics after your subscription expires.
Additional Information
- Reactivation: You can reactivate Fitbit Premium anytime by visiting www.fitbit.com/premium or through your platform's store
- Health Data: Your health data and activity history remain saved after cancellation
- Free Tier: After cancellation, you'll have basic activity tracking only
- Mobile Subscriptions: If you subscribed through iOS or Android, you must cancel through that platform
- Data: Your health data, activity history, and achievements remain accessible
Conclusion
You've successfully canceled your Fitbit Premium subscription! You'll continue to have access to premium features until the end of your current billing period. After that, you'll be downgraded to Free tier with basic activity tracking.
Your health data and activity history are all saved, so you can reactivate anytime. If you need help, Fitbit Support is available through the Help Center.
