How to Cancel AllTrails+
Need to cancel your AllTrails+ subscription? This guide will walk you through the cancellation process step-by-step. We'll show you exactly how to cancel through AllTrails.com's website.
Note: After canceling, you'll retain access to AllTrails+ premium features until the end of your current billing period. Your saved hikes, photos, and reviews will remain in your account.
Step 1: Sign in to Your AllTrails Account
Go to www.alltrails.com/login and sign in with your AllTrails account credentials.
Step 2: Access Settings
Hover over your profile image in the upper right corner, then select 'Settings' from the dropdown menu.
Step 3: Turn Off Auto-Renew
In the Settings page, look for the 'Account Settings' section in the right sidebar. Click 'Turn Off Auto-Renew'. AllTrails will show you information about when your access will end.
Step 4: Confirm Cancellation
Review the cancellation details carefully. If you want to proceed, click 'OK' to confirm. You'll receive a confirmation that auto-renewal has been turned off.
Troubleshooting
- Make sure you're signed in to the correct AllTrails account
- Log into your account at www.alltrails.com/login
- Hover over your profile image at the upper right corner and select 'Settings' from the dropdown
- Look for 'Turn Off Auto-Renew' in the right sidebar under 'Account Settings'
- Clear your browser cache and cookies, then try again
If you subscribed through Apple App Store or Google Play, you'll need to cancel through that platform's subscription management system:
- Apple: Settings > [Your Name] > Subscriptions > AllTrails
- Google Play: Google Play Store > Profile > Payments & subscriptions > Subscriptions > AllTrails
If you want to delete your AllTrails account completely:
- Important: First, turn off auto-renew to avoid future charges
- Log in to your account on web or app
- Go to Settings > Account Settings
- Scroll to the bottom and select "Delete Account"
- Follow the prompts to confirm deletion
Note: Deleting your account will permanently remove all your hikes, photos, and reviews. This action cannot be undone.
- Check your email for confirmation that auto-renewal was turned off
- Verify the cancellation date matches the end of your billing period
- Make sure you clicked 'Turn Off Auto-Renew' and clicked 'OK' to confirm
- Make sure you canceled through the correct platform (web vs. app store)
- Contact AllTrails Support if charges continue after the cancellation date
Your saved hikes, photos, and reviews will remain in your account after cancellation. However, you'll lose access to premium features like offline maps and advanced route planning.
- If purchased through AllTrails.com or Google Play, you may request a refund within 30 days of purchase or renewal
- If purchased through Apple App Store, you must request refunds directly through Apple
- AllTrails cannot process refunds for App Store purchases
Additional Information
- Reactivation: You can reactivate your AllTrails+ subscription anytime by visiting www.alltrails.com or through the app
- Saved Data: Your hikes, photos, and reviews remain in your account after cancellation
- Premium Features: After cancellation, you'll lose access to offline maps, route planning, and weather overlays
- Account Deletion: Deleting your account does not automatically cancel your subscription - turn off auto-renew first
Conclusion
You've successfully canceled your AllTrails+ subscription! You'll continue to have access to premium features until the end of your current billing period. After that, you'll lose access to premium features, but your saved hikes and reviews will remain in your account.
You can reactivate your subscription anytime if you change your mind. If you need help, AllTrails Support is available through their Help Center.
