How to Cancel Poe
Need to cancel your Poe subscription? This guide will walk you through the cancellation process step-by-step. We'll show you exactly how to cancel through Poe's website.
Note: After canceling, you'll retain access to Poe premium features until the end of your current billing period. After that, you'll lose access to premium AI models and will be limited to the free tier. Benefits will terminate at the end of your current billing cycle.
Step 1: Open Settings
Open "Settings" in Poe. You can access Settings by clicking on your profile icon in the top right corner and selecting "Settings" from the dropdown menu, or by visiting poe.com/settings.
Step 2: Manage Your Subscription
Click on "Manage your subscription". Keep clicking cancel and follow the prompts until you see confirmation that the subscription is cancelled.
Step 3: Check Platform Requirements (If Needed)
If you do not see the "Manage your subscription" option, it will say what platform you need to go to. Go there and repeat these steps to cancel your subscription.
Step 4: Confirm Cancellation Status
Return to "Settings" and confirm that the "Subscription" section says your subscription is cancelled and that benefits will terminate at the end of this billing cycle.
Troubleshooting
- Make sure you're signed in to the correct Poe account
- Open "Settings" in Poe by clicking your profile icon or visiting poe.com/settings
- Look for "Manage your subscription" in Settings
- If you don't see this option, check what platform Poe directs you to and cancel there
- Clear your browser cache and cookies, then try again
If you do not see the "Manage your subscription" option, Poe will display what platform you need to go to. Follow the instructions shown and cancel your subscription through that platform, then return to "Settings" to confirm cancellation.
Poe doesn't offer a pause option. However, you can cancel and reactivate anytime without losing your conversation history.
- Return to "Settings" and check the "Subscription" section to confirm cancellation status
- Verify that the subscription section says your subscription is cancelled
- Check that benefits will terminate at the end of your current billing cycle
- Contact Poe Support if charges continue after the cancellation date
Your conversation history will remain accessible after cancellation. However, you'll lose access to premium AI models and will be limited to the free tier.
Yes, you can still use Poe after canceling, but you'll be limited to free tier features. Your conversation history remains accessible.
Additional Information
- Settings: Access Settings by clicking your profile icon or visiting poe.com/settings
- Manage Subscription: Click "Manage your subscription" in Settings to cancel
- Platform Requirements: If you don't see "Manage your subscription", follow the platform instructions shown
- Confirmation: Return to Settings and check the "Subscription" section to confirm cancellation
- Reactivation: You can reactivate your Poe anytime by visiting poe.com or through Settings
- Conversation History: Your conversation history remains accessible after cancellation
- Free Tier: After cancellation, you'll be limited to free tier features
Conclusion
You've successfully canceled your Poe subscription! Return to "Settings" and confirm that the "Subscription" section shows your subscription is cancelled and that benefits will terminate at the end of your current billing cycle.
Your subscription will remain active until the end of your current billing period, and then you'll lose access to premium features. Your conversation history is all saved, so you can reactivate anytime. If you need help, Poe Support is available through the Help Center.
