How to Cancel Poe

Need to cancel your Poe? This guide will walk you through the cancellation process step-by-step. Whether you subscribed through Poe's website, we'll show you exactly how to cancel.

Note: After canceling, you'll retain access to Poe premium features until the end of your current billing period. After that, you'll lose access to premium AI models and will be limited to the free tier.

Step 1: Sign in to Your Poe Account

Go to poe.com and sign in with your Poe account credentials (Poe uses Quora accounts for authentication).

Step 2: Access Settings

Click on your profile icon in the top right corner, then select "Settings" from the dropdown menu. Alternatively, you can directly visit poe.com/settings.

Step 3: Navigate to Subscriptions

In the Settings page, look for the "Subscriptions" tab or section. You'll see your current subscription details and next billing date.

Step 4: Find Poe Subscription

Locate your Poe Subscription in the subscriptions list. You'll see your current plan details.

Step 5: Cancel Subscription

Click "Cancel Subscription" or "Cancel Membership". Poe will show you information about when your premium access will end.

Step 6: Confirm Cancellation

Review the cancellation details carefully. Poe may show you benefits you'll lose. If you want to proceed, follow the on-screen instructions to confirm the cancellation. You'll receive a confirmation email.

Troubleshooting

I can't find the Cancel button

• Make sure you're signed in to the correct Poe account
• Try accessing the settings page directly: poe.com/settings
• Look for "Subscriptions" tab in Settings
• Clear your browser cache and cookies, then try again

I subscribed through a third party

If you subscribed through Apple App Store or Google Play, you'll need to cancel through that platform's subscription management system:

• Apple: Settings > [Your Name] > Subscriptions > Poe
• Google Play: Google Play Store > Menu > Subscriptions > Poe

I want to pause instead of cancel

Poe doesn't offer a pause option. However, you can cancel and reactivate anytime without losing your conversation history.

I'm being charged after cancellation

• Check your email for the cancellation confirmation
• Verify the cancellation date matches the end of your billing period
• Make sure you clicked "Cancel Subscription" and confirmed
• Contact Poe Support if charges continue after the cancellation date

What happens to my conversations?

Your conversation history will remain accessible after cancellation. However, you'll lose access to premium AI models and will be limited to the free tier.

Can I still use Poe after canceling?

Yes, you can still use Poe after canceling, but you'll be limited to free tier features. Your conversation history remains accessible.

Additional Information

• Reactivation: You can reactivate your Poe anytime by visiting poe.com or through Settings
• Conversation History: Your conversation history remains accessible after cancellation
• Free Tier: After cancellation, you'll be limited to free tier features
• Support: Contact Poe Support if you need assistance with cancellation

Conclusion

You've successfully canceled your Poe! Your subscription will remain active until the end of your current billing period, and then you'll lose access to premium features.

Your conversation history is all saved, so you can reactivate anytime. If you need help, Poe Support is available through the Help Center.