How to Cancel ElevenLabs
Need to cancel your ElevenLabs subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed through ElevenLabs' website, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to ElevenLabs premium features until the end of your current billing period. After that, you'll lose access to premium features and will be limited to the free tier.
Step 1: Log In to Your Account
Log in to your account at elevenlabs.io using your ElevenLabs account credentials.
Step 2: Access Subscription
Click your profile icon in the top right corner of the website to open your account menu, then select "Subscription". This will take you to your subscription management page.
Step 3: Manage Subscription
Click "Manage subscription". This option will appear on the left side of the window. This will open your subscription management interface where you can view your current plan details and manage your subscription.
Manage subscription option on the left side
Step 4: Cancel Subscription
Click "Cancel subscription" and proceed through the cancellation process. ElevenLabs will guide you through the cancellation steps and may ask for optional feedback about why you're canceling.
Cancel subscription button and cancellation process
Step 5: Confirm Scheduled Cancellation
Once you click "Cancel Subscription", your cancellation will be scheduled for the end of your current billing cycle. You'll see confirmation of the scheduled cancellation displayed on the screen. Your subscription will remain active until the end of your current billing period, and you'll continue to have access to premium features until then.
Step 6: Resume Subscription (Optional)
At any time before the end of your billing cycle, you can click "Resume subscription" to cancel the cancellation request and keep your subscription active. This allows you to change your mind if you decide to continue your subscription.
Resume subscription option
Troubleshooting
- Make sure you're signed in to the correct ElevenLabs account
- Click your profile icon in the top right corner and select "Subscription"
- Look for "Manage subscription" on the left side of the window
- Click "Cancel subscription" to proceed with cancellation
- Clear your browser cache and cookies, then try again
If you subscribed through Apple App Store or Google Play, you'll need to cancel through that platform's subscription management system:
- Apple: Settings > [Your Name] > Subscriptions > ElevenLabs
- Google Play: Google Play Store > Menu > Subscriptions > ElevenLabs
ElevenLabs doesn't offer a pause option. However, you can cancel and reactivate anytime without losing your generated audio files.
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you clicked "Cancel Subscription" and saw the confirmation of scheduled cancellation
- Your cancellation is scheduled for the end of your billing cycle, so you'll continue to have access until then
- Contact ElevenLabs Support if charges continue after the cancellation date
Your generated audio files will remain accessible after cancellation. However, you'll lose access to premium features and will be limited to the free tier.
Yes, you can still use ElevenLabs after canceling, but you'll be limited to free tier features. Your generated audio files remain accessible.
Additional Information
- Reactivation: You can reactivate your ElevenLabs subscription anytime by visiting elevenlabs.io or through Account Settings
- Generated Audio: Your generated audio files remain accessible after cancellation
- Free Tier: After cancellation, you'll be limited to free tier features
- Support: Contact ElevenLabs Support if you need assistance with cancellation
Conclusion
You've successfully canceled your ElevenLabs subscription! Your subscription will remain active until the end of your current billing period, and then you'll lose access to premium features.
Your generated audio files are all saved, so you can reactivate anytime. If you need help, ElevenLabs Support is available through the Help Center.
