How to Cancel Perplexity
Need to cancel your Perplexity subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed through Perplexity AI's website, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to Perplexity features until the end of your current billing period. After that, you'll lose access to Pro features and will be limited to the free tier.
Step 1: Sign In to Your Account
Go to www.perplexity.ai and sign in with your Perplexity AI account credentials.
Step 2: Access Settings
Go to Settings. You can access Settings through your profile menu or account settings page.
Settings page access
Step 3: Find Subscription Section
Scroll down to find "Subscription" under Perplexity Pro. This section displays your current subscription status and plan details.
Step 4: Manage Subscription
Click "Manage Subscription" to be redirected to the current plan page. This will take you to the subscription management interface where you can view your plan details and manage your subscription.
Manage Subscription button
Step 5: Cancel Subscription
On the current plan page, choose "Cancel subscription". Perplexity AI will display information about when your Pro access will end and what features you'll lose. Review this information carefully, then follow the on-screen instructions to confirm your cancellation. You'll receive a confirmation email once the cancellation is complete.
Cancel subscription option and confirmation
Troubleshooting
- Make sure you're signed in to the correct Perplexity AI account
- Go to Settings and scroll down to find "Subscription" under Perplexity Pro
- Click "Manage Subscription" to be redirected to the current plan page
- Look for "Cancel subscription" on the current plan page
- Clear your browser cache and cookies, then try again
If you subscribed through Apple App Store or Google Play, you'll need to cancel through that platform's subscription management system:
- Apple: Settings > [Your Name] > Subscriptions > Perplexity
- Google Play: Google Play Store > Menu > Subscriptions > Perplexity
Perplexity doesn't offer a pause option. However, you can cancel and reactivate anytime without losing your search history.
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you clicked "Manage Subscription", then chose "Cancel subscription" and confirmed
- Contact Perplexity AI Support if charges continue after the cancellation date
Your search history will remain accessible after cancellation. However, you'll lose access to Pro features and will be limited to the free tier.
Yes, you can still use Perplexity after canceling, but you'll be limited to free tier features. Your search history remains accessible.
Additional Information
- Reactivation: You can reactivate your Perplexity subscription anytime by visiting www.perplexity.ai or through Account Settings
- Search History: Your search history remains accessible after cancellation
- Free Tier: After cancellation, you'll be limited to free tier features
- Support: Contact Perplexity AI Support if you need assistance with cancellation
Conclusion
You've successfully canceled your Perplexity subscription! Your subscription will remain active until the end of your current billing period, and then you'll lose access to Pro features.
Your search history is all saved, so you can reactivate anytime. If you need help, Perplexity AI Support is available through the Help Center.
