How to Cancel Rent the Runway
Need to cancel your Rent the Runway membership? This guide will walk you through the cancellation process step-by-step. We'll show you exactly how to cancel through Rent the Runway's website.
Note: After canceling, you'll retain access to Rent the Runway until the end of your current billing period. You must return all rented items within 24 hours of your cancellation date to avoid late fees. Ensure you cancel before your next scheduled payment date to prevent being charged for the next month. No refunds are provided for amounts already paid.
Step 1: Log In
Go to the Rent the Runway website at www.renttherunway.com and log in to your account.
Step 2: Navigate to Membership Settings
Find your account or profile section and go to "Membership settings" or "Manage Plan".
Step 3: Select Cancel
Look for the option to cancel or change your subscription within the plan management area. Click on the cancellation option to proceed.
Step 4: Follow Prompts
Provide any requested feedback and confirm your cancellation. Review the cancellation details carefully before confirming.
Step 5: Act Before Billing
Ensure you cancel before your next scheduled payment date to prevent being charged for the next month. Your membership will remain active until the end of your current billing period.
Step 6: Return Items
After canceling, return all items you have at home within 24 hours of your cancellation date to avoid late fees.
Pause Membership (Alternative)
Instead of canceling, you may also pause your membership:
- Go to Membership page
- Look for "Pause Membership" option
- Select pause options (if available)
- Confirm the pause
You can pause membership with or without items. Check Membership Settings for pause options.
Troubleshooting
- Make sure you're logged in to the correct Rent the Runway account
- Find your account or profile section and go to "Membership settings" or "Manage Plan"
- Look for the option to cancel or change your subscription within the plan management area
- If you can't find cancellation options, contact Rent the Runway Support
- Clear your browser cache and cookies, then try again
For assistance with cancellation or questions:
- Visit www.renttherunway.com/pages/help
- Contact Rent the Runway Support via phone: 1-800-509-0842
- Check the Terms of Service page for additional support information
- Ensure you canceled before your next scheduled payment date
- Check your email for cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you provided feedback and confirmed your cancellation
- Contact Rent the Runway Support if charges continue after the cancellation date
After canceling, you must return all items you have at home within 24 hours of your cancellation date to avoid late fees. Failure to return items on time may result in additional fees.
No refunds are provided for amounts already paid. Your membership will remain active until the end of your current billing period.
When you cancel your membership, you may lose access to rewards points and membership status. Check Rent the Runway's rewards terms for specific details about point expiration.
Yes, Rent the Runway offers pause options for memberships. Check your Membership Settings for pause options, which may allow you to pause with or without items.
Additional Information
- Return Policy: Must return all rented items within 24 hours of your cancellation date
- Billing Date: Ensure you cancel before your next scheduled payment date to prevent being charged
- Late Fees: Late returns may result in additional fees
- Refunds: No refunds for amounts already paid
- Pause Option: Available as alternative to cancellation
- Rewards: Membership rewards and points may be affected by cancellation
Conclusion
You've successfully canceled your Rent the Runway membership! You'll continue to have access until the end of your current billing period. Make sure to return all items you have at home within 24 hours of your cancellation date to avoid late fees.
If you need help or have questions about returning items, contact Rent the Runway Support at 1-800-509-0842.
