How to Cancel Netflix
Need to cancel your Netflix subscription? This comprehensive guide will walk you through the cancellation process step-by-step. Whether you subscribed directly through Netflix or through a third-party platform like Apple or Google Play, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to Netflix until the end of your current billing period. Your viewing history and preferences will be saved for 10 months in case you want to reactivate later.
Step 1: Sign in to Your Account
Go to www.netflix.com and sign in with your email and password.
Login page with email and password fields
Step 2: Access Account Settings
Click on your profile icon in the top right corner, then select "Account" from the dropdown menu.
Profile dropdown menu with Account option
Alternatively, you can directly visit www.netflix.com/account while signed in.
Step 3: Find Membership Section
Scroll down to the "Membership & Billing" section. You'll see your current plan details and billing information.
Membership & Billing section with plan details
Step 4: Cancel Membership
Click the "Cancel Membership" button. Netflix will show you a confirmation screen with information about when your access will end.
Cancel Membership button in Membership & Billing section
Step 5: Confirm Cancellation
Review the information and click "Finish Cancellation" to confirm. You'll receive a confirmation email shortly after.
Finish Cancellation confirmation screen
Troubleshooting
- Make sure you're signed in to the correct Netflix account
- Try accessing the account page directly: www.netflix.com/account
- Clear your browser cache and cookies, then try again
If you subscribed through Apple, Google Play, or another third party, you'll need to cancel through that platform's subscription management system, not through Netflix's website.
Netflix doesn't offer a pause option. However, you can cancel and reactivate anytime within 10 months without losing your viewing history.
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Contact Netflix support if charges continue after the cancellation date
Additional Information
- Reactivation: You can reactivate your account anytime within 10 months by simply signing in and choosing a plan
- Viewing History: Your viewing history and preferences are saved for 10 months after cancellation
- Downloads: Downloaded content remains accessible until your subscription expires
- Multiple Profiles: Canceling affects all profiles on your account
Conclusion
You've successfully canceled your Netflix subscription! Remember that you'll continue to have access until the end of your current billing period. If you change your mind, you can reactivate anytime within 10 months without losing your viewing history or preferences.
If you encountered any issues during the cancellation process or have questions about your subscription, Netflix support is available 24/7 to help with your account.
