How to Cancel HelloFresh
Need to cancel your HelloFresh subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed through HelloFresh's website, we'll show you exactly how to cancel.
Important: After canceling, you'll stop receiving meal kit deliveries. You must pause or cancel by 11:59 PM PST five days prior to your next scheduled delivery so HelloFresh can alert their suppliers. Please note that HelloFresh cannot process cancellations requested after the cut-off date, and you will be responsible for all charges incurred for already processed orders.
Step 1: Log Into Your Account
Log into your account at www.hellofresh.com using your HelloFresh account credentials.
Step 2: Access Account Settings
Click on your name in the upper right-hand corner, then click "Account Settings". This will take you to your account management page.
Name dropdown with Account Settings option
Step 3: Cancel Plan
Scroll down on the Plan settings page and click "Cancel Plan" under the "Status" section. This will initiate the cancellation process.
Cancel Plan button under Status section
Step 4: Confirm Cancellation
Follow the prompt(s) for your cancellation. You will be prompted with a message confirming that your account has been cancelled. Review the confirmation message to ensure your cancellation was successful.
Cancellation confirmation message
Troubleshooting
- Make sure you're signed in to the correct HelloFresh account
- Click on your name in the upper right-hand corner, then click "Account Settings"
- Scroll down on the Plan settings page
- Look for "Cancel Plan" under the "Status" section
- Clear your browser cache and cookies, then try again
If you subscribed through a mobile app or third-party platform, you may need to cancel through that platform's subscription management system.
HelloFresh may offer pause options. Check your account settings or contact customer support to see if pausing deliveries is available for your subscription.
- Check your email for the cancellation confirmation
- Verify the cancellation was made by 11:59 PM PST five days before your next scheduled delivery
- Make sure you clicked "Cancel Plan" under the "Status" section and followed the prompts
- Please note that HelloFresh cannot process cancellations requested after the cut-off date
- You will be responsible for all charges incurred for already processed orders
- Contact HelloFresh Support if charges continue after the cancellation date
You'll stop receiving deliveries after your cancellation is processed. Make sure to cancel by 11:59 PM PST five days before your next scheduled delivery to avoid being charged.
Yes, you can reactivate your HelloFresh subscription anytime by visiting your account settings or contacting customer support.
Additional Information
- Reactivation: You can reactivate your HelloFresh subscription anytime by visiting www.hellofresh.com or through Account Settings
- Cancellation Deadline: You must pause or cancel by 11:59 PM PST five days prior to your next scheduled delivery so HelloFresh can alert their suppliers
- Cut-Off Date: HelloFresh cannot process cancellations requested after the cut-off date, and you will be responsible for all charges incurred for already processed orders
- Confirmation Email: You'll receive a confirmation message confirming that your account has been cancelled
- Delivery Schedule: Check your delivery schedule before canceling to ensure you cancel in time
Conclusion
You've successfully canceled your HelloFresh subscription! You'll stop receiving meal kit deliveries after your cancellation is processed, and you won't be charged for future deliveries.
You can reactivate your subscription anytime if you change your mind. If you need help, HelloFresh Support is available through the Help Center.
