How to Cancel Evernote
Need to cancel your Evernote subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed through Evernote's website, iOS, or Android, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to Evernote Premium or Professional features until the end of your current billing period. Your notes and notebooks will remain accessible, but you'll be limited to the free tier (60MB monthly upload limit, 2 devices) after your subscription expires.
Step 1: Log In to Account Settings
Log in to your Account Settings via Evernote Web at www.evernote.com. You can access Account Settings by clicking your profile icon and selecting Settings, or by visiting www.evernote.com/Settings.action.
Step 2: Select Billing
Select "Billing" from the left-hand side menu. This will display your billing information and subscription details.
Step 3: Cancel Subscription
At the bottom of the Billing page, select "Cancel subscription". Evernote will display information about your subscription and guide you through the cancellation process.
Step 4: Continue to Cancel
Scroll to the bottom of the page and click "Continue to cancel". This will proceed to the next step of the cancellation process.
Step 5: Provide Cancellation Reason
Provide a reason for canceling the subscription from the options provided. This helps Evernote understand why you're canceling and may offer relevant alternatives.
Step 6: Confirm Cancellation
Click the "Cancel subscription" button to finalize your cancellation. Review all details carefully before confirming. You'll receive a confirmation email once the cancellation is complete.
Troubleshooting
- Make sure you're signed in to the correct Evernote account
- Log in to your Account Settings via Evernote Web
- Select "Billing" from the left-hand side menu
- Scroll to the bottom of the Billing page and look for "Cancel subscription"
- If you subscribed through iOS or Android, you must cancel through that platform
- Clear your browser cache and cookies, then try again
If you subscribed through Apple or Google Play, you'll need to cancel through that platform's subscription management system, not through Evernote's website.
Evernote doesn't offer a pause option. However, you can cancel and reactivate anytime without losing your notes.
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you clicked "Cancel subscription", scrolled to the bottom and clicked "Continue to cancel", provided a reason, and clicked the final "Cancel subscription" button
- Make sure you canceled through the correct platform (web, iOS, or Android)
- Contact Evernote Support if charges continue after the cancellation date
Your notes and notebooks will remain accessible after cancellation. However, you'll be limited to the free tier:
- 60MB monthly upload limit
- Sync to 2 devices maximum
- No offline notebooks
- Limited note history
After your subscription expires, you'll lose access to:
- Offline notebooks
- Advanced search
- Larger upload limits
- Unlimited note history
- More device syncs
Additional Information
- Reactivation: You can reactivate Evernote Premium/Professional anytime by visiting www.evernote.com or through your platform's store
- Notes: Your notes and notebooks remain accessible after cancellation
- Free Tier: After cancellation, you'll be limited to 60MB monthly uploads and 2 device syncs
- Mobile Subscriptions: If you subscribed through iOS or Android, you must cancel through that platform
- Data: Your notes are not deleted - they remain in your account
Conclusion
You've successfully canceled your Evernote subscription! You'll continue to have access to premium features until the end of your current billing period. After that, you'll be downgraded to the free tier with limited features.
Your notes and notebooks are all saved, so you can reactivate anytime. Remember that the free tier has a 60MB monthly upload limit and syncs to only 2 devices. If you need help, Evernote Support is available through the Help Center.
