How to Cancel Zoom
Need to cancel your Zoom subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed through Zoom's website, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to Zoom features until the end of your current billing period. Your account and meeting history will remain accessible, but you'll be downgraded to Basic (free) tier with a 40-minute meeting limit after your subscription expires.
Step 1: Sign In to Zoom Web Portal
Sign in to the Zoom web portal at zoom.us using your account credentials. Make sure you're logged in as the account owner, as only owners can manage subscriptions.
Step 2: Navigate to Plan Management
In the navigation menu, click "Plans and Billing", then select "Plan Management". This will take you to the subscription management page where you can view and manage all your active plans.
Plans and Billing menu with Plan Management option
Step 3: View Your Plans
All of your plans will be listed on the Plan Management page, indicating their renewal dates. Review the list to identify which plan you want to cancel. Each plan will show its current status and next renewal date.
List of plans with renewal dates
Step 4: Access Manage Options
To the right of the plan you want to cancel, click "Manage". This will open the management options for that specific plan, allowing you to edit or cancel it.
Manage button next to plan
Step 5: Cancel Your Plan
The "Manage Plan" window will appear, where you can choose to edit or cancel the plan. Click "Cancel Plan" to proceed with the cancellation process.
Manage Plan window with Cancel Plan option
Step 6: Review Cancellation Terms
A confirmation window will appear, informing you of the cancellation terms of your plan, including when the cancellation will take effect. Review this information carefully to understand when your access will end and what features you'll lose.
Note: If the "Cancel Plan" option is unavailable, you will not be able to cancel your plan through the web portal. You will see a message that guides you to contact Zoom support for assistance.
Confirmation window with cancellation terms
Step 7: Confirm Cancellation
To confirm, click "Confirm Your Cancellation". This will finalize the cancellation process and schedule your subscription to end at the specified date.
Step 8: Email Confirmation
You will receive an email confirming the change. Check your inbox for the cancellation confirmation from Zoom, which will include details about when your subscription will end and what happens to your account.
Troubleshooting
- Make sure you're signed in to the correct Zoom account as the account owner
- In the navigation menu, click "Plans and Billing", then select "Plan Management"
- Look for the "Manage" button to the right of your plan
- Click "Manage" to open the "Manage Plan" window
- If the "Cancel Plan" option is unavailable, contact Zoom support for assistance
- Clear your browser cache and cookies, then try again
Only account owners can cancel subscriptions. If you're not the owner, you'll need to ask the owner to cancel the subscription or transfer ownership to you.
Zoom doesn't offer a pause option. However, you can cancel and reactivate anytime without losing your account or meeting history.
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you clicked "Cancel Plan" in the "Manage Plan" window and clicked "Confirm Your Cancellation"
- Review the cancellation terms shown in the confirmation window to see when cancellation takes effect
- Contact Zoom Support if charges continue after the cancellation date
Cloud recordings may be deleted after your subscription expires. Make sure to download any important recordings before canceling. You can access recordings in the Zoom web portal under "Recordings".
Your scheduled meetings will remain, but after your subscription expires:
- Meetings will be limited to 40 minutes (free tier limit)
- No cloud recording
- Limited advanced features
- No admin controls
Additional Information
- Reactivation: You can reactivate Zoom anytime by visiting zoom.us/account/billing and upgrading again
- Account: Your account and meeting history remain accessible after cancellation
- Free Tier: After cancellation, you'll be downgraded to Basic tier with 40-minute meeting limit
- Cloud Recordings: May be deleted after subscription expires - download them before canceling
- Ownership: Only account owners can cancel subscriptions
Conclusion
You've successfully canceled your Zoom subscription! You'll continue to have access to Pro features until the end of your current billing period. After that, you'll be downgraded to Basic (free) tier with a 40-minute meeting limit.
Important: Remember to download any important cloud recordings before your subscription expires, as they may be deleted afterward. Your account and meeting history are all saved, so you can reactivate anytime. If you need help, Zoom Support is available through the Help Center.
