How to Cancel Xbox Game Pass
Need to cancel your Xbox Game Pass subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed through Microsoft's website or your Xbox console, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to Game Pass games until the end of your current billing period. Your game saves, achievements, and purchased games will remain accessible. Only Game Pass subscription games will become unavailable after your subscription expires.
Step 1: Access Your Subscriptions
Navigate to the Subscriptions page and sign in using the Microsoft account associated with your Game Pass subscription. Make sure you're using the correct account, as each subscription is linked to the specific Microsoft account that purchased it.
Step 2: Locate Your Subscription
Scroll through your active subscriptions to find your Xbox Game Pass membership. Once you've located it, click on "Manage" to access the subscription management options.
Manage button next to subscription
Step 3: Cancel Your Subscription
Click "Cancel subscription" and proceed through the cancellation prompts. Follow the on-screen instructions to complete the process. You'll receive a confirmation email once your cancellation is processed.
Cancel subscription option and confirmation prompts
Troubleshooting
- Make sure you're signed in with the Microsoft account you used to purchase your subscription
- Go to Subscriptions and look for your Game Pass subscription
- Find your subscription and select "Manage" to access cancellation options
- If you have Game Pass Ultimate, make sure you're managing the correct subscription tier
- Clear your browser cache and cookies, then try again
If you find "Turn on recurring billing" instead of a link that says "Manage", this means your subscription is already set to expire on the date shown. You won't be charged after this date, and you can continue using the subscription's benefits until it expires. No further action is needed to prevent future charges.
If you subscribed through a retailer, gift card, or promotional code, you may need to contact Xbox Support directly to cancel. Visit support.xbox.com for assistance.
Game Pass Ultimate includes Xbox Live Gold. Canceling will affect both services. You'll lose access to online multiplayer and Game Pass games after your subscription expires.
Xbox Game Pass doesn't offer a pause option. However, you can cancel and reactivate anytime without losing your game saves or achievements.
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you selected "Cancel subscription" and followed all instructions to confirm
- Check if you have multiple subscriptions (Game Pass, Game Pass Ultimate, or Xbox Live Gold)
- If you see "Turn on recurring billing" instead of "Manage", your subscription is already set to expire
- Contact Xbox Support if charges continue after the cancellation date
Additional Information
- Reactivation: You can reactivate Game Pass anytime by visiting account.microsoft.com/services or through your Xbox console
- Game Saves: Your game saves are stored in the cloud and remain accessible even after cancellation
- Purchased Games: Any games you've purchased separately (not through Game Pass) will remain accessible after cancellation
- Achievements: Your Xbox achievements are permanently saved to your profile
- Game Pass Ultimate: Includes Xbox Live Gold, so canceling affects both services
Conclusion
You've successfully canceled your Xbox Game Pass subscription! You'll continue to have access to Game Pass games until the end of your current billing period. After that, you'll lose access to Game Pass games, but any games you've purchased separately will remain playable.
Your game saves, achievements, and Xbox profile are all saved, so you can reactivate anytime without losing progress. If you need help, Xbox Support is available 24/7 through the support website.
