How to Cancel PlayStation Plus
Need to cancel your PlayStation Plus subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed through PlayStation's website, PS5, or PS4 console, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to PlayStation Plus features until the end of your current billing period. Your game saves stored in cloud storage will become inaccessible after the subscription expires, so make sure to download important saves to local storage before canceling if needed.
Step 1: Sign In to Account Management
Sign in to Account Management at www.playstation.com/acct/management using your PlayStation Network (PSN) account credentials.
Step 2: Access Subscription
Select "Subscription" from the menu on the left of the screen. This will display all your active PlayStation subscriptions.
Subscription option in left menu
Step 3: Cancel Subscription
Select "Cancel Subscription" next to "PlayStation Plus". PlayStation will display information about when your access will end and what features you'll lose. Follow the on-screen prompts to confirm your cancellation. You'll receive a confirmation email once the cancellation is complete.
Troubleshooting
- Make sure you're signed in to the correct PlayStation Network account
- Sign in to Account Management at www.playstation.com/acct/management
- Select "Subscription" from the menu on the left of the screen
- Look for "Cancel Subscription" next to "PlayStation Plus"
- If you have multiple PlayStation accounts, ensure you're managing the correct one
- On PS5™: Go to Settings > Users and Accounts > Account > Payment and Subscriptions > Subscriptions > PlayStation Plus
- On PS4™: Go to PlayStation Plus > Manage Membership > Subscription
- Clear your browser cache and cookies, then try again
- Some promotional subscriptions may require contacting PlayStation Support to cancel
If you subscribed through a retailer, gift card, or promotional code, you may need to contact PlayStation Support directly. Visit www.playstation.com/support for assistance.
Important: Game saves stored in PlayStation Plus cloud storage will become inaccessible after your subscription expires. Before canceling, download important saves to your console's local storage:
- On PS5: Settings > Saved Data and Game/App Settings > Saved Data (PS5) > Cloud Storage > Download to Console Storage
- On PS4: Settings > Application Saved Data Management > Saved Data in Online Storage > Download to System Storage
PlayStation Plus doesn't offer a pause option. However, you can cancel and reactivate anytime. Note that cloud storage saves may be deleted if you don't resubscribe within a certain period.
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you selected "Cancel Subscription" and followed the on-screen prompts to confirm
- Check if you have multiple subscriptions (different tiers or accounts)
- Contact PlayStation Support if charges continue after the cancellation date
Online multiplayer requires an active PlayStation Plus subscription. If you've canceled, you'll lose access immediately after your subscription expires, even if you're still within your billing period. Make sure to check your subscription status.
Additional Information
- Reactivation: You can reactivate PlayStation Plus anytime by visiting www.playstation.com/ps-plus or through your console
- Cloud Storage: Game saves in cloud storage become inaccessible after subscription expires - download them before canceling if needed
- Monthly Games: Games claimed through PS Plus monthly games require an active subscription to play
- Purchased Games: Any games you've purchased separately will remain accessible after cancellation
- Tiers: PlayStation Plus has three tiers (Essential, Extra, Premium) - make sure you're canceling the correct tier
Conclusion
You've successfully canceled your PlayStation Plus subscription! You'll continue to have access to online multiplayer, monthly games, and cloud storage until the end of your current billing period. After that, you'll lose access to these features.
Important: Remember to download any important game saves from cloud storage to local storage before your subscription expires, as they will become inaccessible afterward. If you need help, PlayStation Support is available through the support website.
