How to Cancel Proton Drive
Need to cancel your Proton Drive subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed directly through Proton's website or through the mobile app, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to Proton Drive premium features until the end of your current billing period. Your account will be downgraded to the free tier (5 GB) after your subscription expires, but your files will remain accessible. If you exceed the free tier storage limit, you may need to remove files or upgrade again.
Step 1: Sign in to Your Proton Account
Go to account.proton.me and sign in with your Proton account credentials.
Step 2: Access Subscription Settings
Once logged in, look for "Subscription" or "Dashboard" section. Click on "Subscription" or "Manage Subscription" to view your current plan.
Step 3: Navigate to Subscription Management
In the Subscription page, you'll see your current plan details, billing cycle, and next billing date. Look for "Manage Subscription" or "Change Plan" button.
Step 4: View Your Current Plan
Review your current subscription information, including:
- Your current plan tier (Free, Drive Plus, Unlimited, etc.)
- Billing cycle (monthly or annual)
- Next billing date
- Storage capacity and features included
Step 5: Cancel Subscription
Look for "Cancel Subscription", "Downgrade", or "Change Plan" button. Click it. Proton will show you:
- When your access will end
- What happens to your files and storage
- Information about downgrading to free tier
- Storage limit information
Review this information carefully.
Step 6: Confirm Cancellation
Proton may ask you to:
- Provide feedback about why you're canceling (optional)
- Confirm that you understand your access will end
- Review what happens to your files
Click "Cancel Subscription", "Confirm Cancellation", or "Downgrade" to finalize. You'll receive a confirmation email shortly after.
Troubleshooting
- Make sure you're signed in to the correct Proton account
- Try accessing the subscription settings directly: account.proton.me
- Look for "Subscription" or "Dashboard" in the account menu
- If you're on a free tier or already canceled, you may not see cancel options
- Clear your browser cache and cookies, then try again
Monthly subscriptions can typically be canceled anytime without fees:
- Cancel before your next billing date to avoid being charged
- You'll retain access until the end of your current billing period
- No early termination fees apply to monthly plans
If you want to keep using Proton Drive with free tier features:
- Your account will automatically downgrade to free tier (5 GB) after cancellation
- Free tier includes basic file storage and sharing
- Premium features will be disabled after subscription expires
- You can always upgrade again later if needed
Your files will remain accessible:
- All your stored files will remain in your Drive
- You can continue using Proton Drive on the free tier (5 GB)
- If you exceed the free tier limit, you may need to remove files or upgrade
- Export your files before canceling if you want a backup
If you have more than 5 GB of files:
- You may need to remove files to stay within the free tier limit
- Some files may become inaccessible until you free up space
- Consider exporting important files before canceling
- You can always upgrade again if needed
Proton Drive doesn't offer a pause option. However, you can:
- Cancel and reactivate anytime without losing your files
- Your files will remain accessible on the free tier
- You can upgrade again when you're ready
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you completed the cancellation process
- Contact Proton Support if charges continue after the cancellation date
Yes, you can export your files:
- Download files individually from Proton Drive
- Use the export feature in Proton Drive settings
- Export entire folders if needed
- Your files will remain accessible even after cancellation (within free tier limit)
Proton offers support through:
- Help Center: Comprehensive guides and FAQs at proton.me/support
- Email Support: Contact via the Help Center
- Community Forums: Get help from other users
Additional Information
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Related Services: Part of Proton ecosystem. See also: How to Cancel Proton Mail
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Reactivation: You can reactivate your Proton Drive subscription anytime by visiting account.proton.me or through the app
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Account Downgrade: Your account will automatically downgrade to free tier (5 GB) after cancellation
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Data Preservation: Your files will remain accessible on the free tier (up to 5 GB)
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Monthly Plans: Monthly subscriptions can be canceled anytime without fees
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Export Data: Export your files before canceling to ensure you have backups
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Storage Limit: Free tier includes 5 GB of storage - make sure you're within this limit after cancellation
Conclusion
You've successfully canceled your Proton Drive subscription! You'll continue to have access to premium features until the end of your current billing period. After that, your account will be downgraded to the free tier (5 GB), and you'll lose access to premium storage capacity.
Your files will remain accessible on the free tier, so you can continue using Proton Drive for basic file storage. If you exceed the 5 GB limit, you may need to remove files or upgrade again. If you need help, Proton Support is available through the Help Center.
