How to Cancel Dropbox
Need to cancel your Dropbox subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed through Dropbox's website, iOS, or Android, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to premium storage and features until the end of your current billing period. Your storage will then revert to the free 2GB limit. If you exceed this limit, you'll need to free up space to upload new files.
Step 1: Log In
Log in to dropbox.com using your Dropbox account credentials.
Step 2: Click Your Avatar
Click your avatar (profile picture or initials) in the top-right corner of the page. This will open a dropdown menu with account options.
Avatar dropdown menu in top-right corner
Step 3: Access Manage Account
Click "Manage account" from the dropdown menu. This will take you to your account management page.
Manage account option in avatar dropdown menu
Step 4: Cancel Subscription or Trial
On the subscriptions page, click the "Cancel Subscription" or "Cancel Trial" button. Dropbox will display information about your subscription and when your access will end.
Note: If you don't see any buttons, you may have purchased Dropbox on your mobile device. If so, you'll need to cancel your plan from the app store on your device.
Cancel Subscription or Cancel Trial button on subscriptions page
Step 5: Select Cancellation Reason
Select a reason for canceling from the options provided, or skip this step if you want. This helps Dropbox understand why you're canceling and may offer relevant alternatives.
Cancellation reason selection with skip option
Step 6: Finalize Cancellation
Click "Cancel Subscription" to finalize. Review the cancellation details carefully before confirming. You'll receive a confirmation email once the cancellation is complete.
Final Cancel Subscription confirmation button
Troubleshooting
- Make sure you're signed in to the correct Dropbox account
- Click your avatar (profile picture or initials) in the top-right corner
- Click "Manage account" from the dropdown menu
- Look for "Cancel Subscription" or "Cancel Trial" button on the subscriptions page
- If you don't see any buttons, you may have purchased Dropbox on your mobile device - cancel through your device's app store instead
- Clear your browser cache and cookies, then try again
If you subscribed through Apple or Google Play, you'll need to cancel through that platform's subscription management system, not through Dropbox's website.
Dropbox doesn't offer a pause option. However, you can cancel and reactivate anytime without losing your files.
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you clicked "Cancel Subscription" or "Cancel Trial", selected a reason (or skipped), and clicked "Cancel Subscription" to finalize
- If you purchased Dropbox on your mobile device, make sure you canceled through your device's app store
- Contact Dropbox Support if charges continue after the cancellation date
After your subscription expires, if you exceed the 2GB free limit, you won't be able to:
- Upload new files
- Sync new files
- Share files (if sharing uses additional storage)
You'll need to free up space by deleting files or upgrading again to continue using Dropbox normally.
If you have a Dropbox Family plan, canceling will affect all family members. All members will lose access to premium storage when the subscription expires.
Additional Information
- Reactivation: You can reactivate Dropbox anytime by visiting www.dropbox.com/account/plan or through your platform's store
- Storage Limit: After cancellation, storage reverts to 2GB free tier
- Files: Your files are not deleted - they remain accessible
- Family Plan: Canceling affects all family members
- Mobile Subscriptions: If you subscribed through iOS or Android, you must cancel through that platform
Conclusion
You've successfully canceled your Dropbox subscription! You'll continue to have access to premium storage and features until the end of your current billing period. After that, your storage will revert to the free 2GB limit.
Important: If you're using more than 2GB of storage, make sure to free up space before your subscription expires to avoid upload restrictions. Your files are all saved, so you can reactivate anytime. If you need help, Dropbox Support is available through the Help Center.
