Starlink

Satellite internet service providing high-speed broadband internet access via low Earth orbit satellites

Internet

5-7 min estimate

Last verified: Jan 15, 2025

IMPORTANT: We guide you through steps, but YOU must complete the cancellation yourself. We never log into your account or access your personal information.

What Happens When You Cancel?

  • Your Starlink service will be canceled and you'll stop being charged for monthly service. Cancellations must be made before your next billing date to avoid being charged for the next month. After cancellation, your internet service will be disconnected. You may need to return the Starlink hardware (dish, router, cables) depending on your service agreement and location.

Step-by-Step Instructions

How to Cancel Starlink

Need to cancel your Starlink internet service? This guide will walk you through the cancellation process step-by-step. Whether you subscribed through Starlink's website, we'll show you exactly how to cancel.

Note: After canceling, your Starlink service will be disconnected and you'll stop being charged for monthly service. Cancellations must be made before your next billing date to avoid being charged for the next month. You may need to return the Starlink hardware after cancellation.

Step 1: Sign in to Your Starlink Account

Go to www.starlink.com and sign in with your Starlink account credentials.

Step 2: Access Account Section

Click on your account menu or navigate to the "Account" section. You can also directly visit www.starlink.com/account.

Step 3: Navigate to Manage Subscription

In the Account section, look for "Manage Subscription" or "Subscription" options. You'll see your current service details, billing information, and next billing date.

Step 4: Cancel Service

Click "Cancel Service" or "Cancel Subscription". Starlink will show you information about when your service will be disconnected and any hardware return requirements.

Step 5: Review Hardware Return Requirements

Starlink will inform you about hardware return requirements. Depending on your service agreement and location, you may need to return the Starlink hardware (dish, router, cables). Review these requirements carefully.

Step 6: Confirm Cancellation

Review the cancellation details carefully, including hardware return requirements. If you want to proceed, follow the on-screen instructions to confirm the cancellation. You'll receive a confirmation email with details about service disconnection and hardware return (if applicable).

Troubleshooting

I can't find the Cancel button

  • Make sure you're signed in to the correct Starlink account
  • Try accessing the account page directly: www.starlink.com/account
  • Look for "Manage Subscription" or "Subscription" in the Account section
  • Clear your browser cache and cookies, then try again

I want to pause instead of cancel

Starlink doesn't offer a pause option for service. However, you can cancel and reactivate service anytime if service is available in your area.

I'm being charged after cancellation

  • Check your email for the cancellation confirmation
  • Verify the cancellation was made before your next billing date
  • Make sure you clicked "Cancel Service" and confirmed
  • Contact Starlink Support if charges continue after the cancellation date

Do I need to return the hardware?

Hardware return requirements depend on your service agreement and location. Starlink will inform you about hardware return requirements during the cancellation process. Contact Starlink Support if you have questions about hardware returns.

When will my service be disconnected?

Your service will be disconnected after your cancellation is processed. Make sure to cancel before your next billing date to avoid being charged for the next month.

Can I reactivate my service?

Yes, you can reactivate your Starlink service anytime if service is available in your area. Contact Starlink Support or visit your account to reactivate.

Additional Information

  • Reactivation: You can reactivate your Starlink service anytime if service is available in your area
  • Hardware Return: Check your service agreement for hardware return requirements
  • Cancellation Deadline: Cancel before your next billing date to avoid being charged for the next month
  • Service Disconnection: Your service will be disconnected after cancellation is processed
  • Support: Contact Starlink Support for assistance with hardware returns or reactivation

Conclusion

You've successfully canceled your Starlink service! Your service will be disconnected after cancellation is processed, and you won't be charged for future months.

Make sure to review hardware return requirements if applicable. You can reactivate your service anytime if service is available in your area. If you need help, Starlink Support is available through the Support Center.

Was this guide helpful?

Important Notes

You can reactivate your Starlink service anytime if service is available in your area

Cancellations must be made before your next billing date to avoid being charged for the next month

You may need to return the Starlink hardware after cancellation

Check your service agreement for hardware return requirements

Contact Starlink Support for assistance with hardware returns

Official Resources

Starlink SupportStarlink AccountStarlink Support Contact