How to Cancel Rosetta Stone
Need to cancel your Rosetta Stone subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed directly through Rosetta Stone's website or through a mobile app, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to Rosetta Stone premium features until the end of your current billing period. Your learning progress will be preserved, but you'll lose access to premium courses and live tutoring after your subscription expires.
Step 1: Sign in to Your Rosetta Stone Account
Go to www.rosettastone.com and sign in with your Rosetta Stone account credentials.
Step 2: Access Account Settings
Click on your profile icon in the top right corner, then select "Account" or "Account Settings" from the dropdown menu. Alternatively, you can directly visit www.rosettastone.com/account.
Step 3: Navigate to Subscription or Billing
In the Account Settings page, look for "Subscription", "Billing", or "Membership" section. You'll see your current plan details, billing cycle, and next billing date.
Step 4: View Your Current Plan
Review your current subscription information, including:
- Your current plan tier
- Billing cycle (monthly or annual)
- Next billing date
- Features included in your plan (languages, live tutoring, etc.)
Step 5: Cancel Subscription
Look for "Cancel Subscription", "Cancel Plan", or "Manage Subscription" button. Click it. Rosetta Stone will show you:
- When your access will end
- What happens to your account and progress
- Options to downgrade instead of canceling
Review this information carefully.
Step 6: Confirm Cancellation
Click "Cancel Subscription", "Confirm Cancellation", or "Yes, Cancel" to finalize. You may be asked to provide feedback about why you're canceling (optional). You'll receive a confirmation email shortly after.
Troubleshooting
- Make sure you're signed in to the correct Rosetta Stone account
- Try accessing the account settings directly: www.rosettastone.com/account
- Look for "Subscription", "Billing", or "Membership" in Account Settings
- If you're on a free account, you don't need to cancel
- Clear your browser cache and cookies, then try again
If you subscribed through Apple App Store or Google Play, you'll need to cancel through that platform's subscription management system, not through Rosetta Stone's website.
Your learning progress will be preserved after cancellation:
- Completed lessons and achievements remain in your account
- You can view your progress after cancellation
- However, you'll lose access to premium courses and live tutoring
- Some basic features may remain accessible
If you have scheduled live tutoring sessions:
- Sessions scheduled before cancellation may still be available
- Check your account for scheduled sessions
- Contact support if you need to reschedule or cancel sessions
- You'll lose access to scheduling new sessions after cancellation
Rosetta Stone doesn't offer a pause option. However, you can:
- Cancel and reactivate anytime
- Your progress will be preserved when you reactivate
- Consider completing your current language level before canceling
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you canceled through the correct platform (web, iOS, or Android)
- Contact Rosetta Stone Support if charges continue after the cancellation date
After your subscription ends:
- You may have access to some basic features
- Premium courses and live tutoring will be unavailable
- Your progress remains visible but you can't continue premium courses
- You'll need to reactivate to access premium content
Additional Information
- Reactivation: You can reactivate your Rosetta Stone subscription anytime by visiting www.rosettastone.com or through Account Settings
- Progress Preservation: Your learning progress is preserved after cancellation
- Live Tutoring: Scheduled sessions may still be available, but you can't schedule new ones after cancellation
- Premium Features: You'll lose access to premium courses and live tutoring after subscription ends
- Mobile Apps: If you subscribed through iOS or Android, cancel through that platform
Conclusion
You've successfully canceled your Rosetta Stone subscription! You'll continue to have access to premium features until the end of your current billing period. After that, you'll lose access to premium courses and live tutoring.
Your learning progress is preserved, so you can reactivate anytime to continue learning. If you need help, Rosetta Stone Support is available through the Help Center.
