How to Cancel Expensify
Need to cancel your Expensify subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed directly through Expensify's website or through the mobile app, we'll show you exactly how to cancel.
Note: The Individual subscription is prepaid for 30 days of unlimited SmartScanning. No refunds are issued when you cancel, but you keep access until the current period ends.
Step 1: Sign In
Log in to Expensify via a web browser at expensify.com.
Step 2: Open Subscription Settings
Go to Settings → Workspaces → Individual → Subscription.
Step 3: Cancel Subscription
Click Cancel Subscription. Your access to unlimited SmartScanning will continue until the end of your current 30-day period; no refund is given for the prepaid period.
Troubleshooting
- Log in via a web browser and go to Settings → Workspaces → Individual → Subscription
- Look for Cancel Subscription on that page
- If you're on the free tier or already canceled, you may not see the option
- Clear your browser cache and cookies, then try again
The Individual plan is prepaid for 30 days. You can cancel anytime; no refunds are issued, but you keep access until the current period ends. Cancel before the next renewal if you don’t want to be charged for the next period.
If you want to keep using Expensify with free tier features:
- Your account will automatically downgrade to free tier after cancellation
- Free tier includes basic expense tracking with limited features
- Premium features will be disabled after subscription expires
- You can always upgrade again later if needed
Your expense data:
- Will remain accessible on the free tier
- Will be preserved in your account
- Export your expense reports before canceling if you want backups
- Some features may be limited on free tier
Your expense reports:
- Will remain in your account
- May have limited functionality on free tier
- Export important reports before canceling
- Some report features may require premium subscription
If you have an Expensify Card:
- Contact Expensify support about card cancellation
- Card features may be affected by subscription cancellation
- Review card terms and conditions
- Close the card if needed before canceling subscription
Expensify doesn't offer a pause option. However, you can:
- Cancel and reactivate anytime
- Your account will be downgraded to free tier
- You can upgrade again when you're ready
- Check your email for a cancellation confirmation from Expensify
- Verify the cancellation date matches when your current period ends
- Make sure you went to Settings → Workspaces → Individual → Subscription and clicked Cancel Subscription
- Contact Expensify Support if charges continue after the cancellation date
Yes, you should export your expense reports:
- Use the export feature in Expensify
- Export reports in various formats (PDF, CSV, Excel, etc.)
- Save your expense data to your computer
- Your expense data will remain accessible on free tier
Expensify offers support through:
- Help Center: Comprehensive guides and FAQs at help.expensify.com
- 24/7 Support: Available through chat, email, and video
- Support Portal: Access support directly through use.expensify.com/support
Additional Information
- Reactivation: You can reactivate your Expensify subscription anytime by visiting expensify.com or through the app
- Account Downgrade: Your account will automatically downgrade to free tier after cancellation
- Free Tier: Free tier includes basic expense tracking with limited features
- Monthly Plans: Monthly subscriptions can be canceled anytime without fees
- Export Reports: Export your expense reports before canceling to ensure you have backups
- Expensify Card: Contact support about Expensify Card if you have one
Conclusion
You've successfully canceled your Expensify subscription! You'll continue to have access to premium features until the end of your current billing period. After that, your account will be downgraded to the free tier, and you'll lose access to premium features like unlimited receipt scanning, advanced reporting, and team collaboration tools.
Your expense data will remain accessible on the free tier, so you can continue using Expensify for basic expense tracking. If you need help, Expensify Support is available 24/7 through chat, email, or video.
